Claimant States
I received my remaining vacation pay on my final check
What is Remunerations
I already sent in the form for this claimant.
What is.. Check forms received form VDOL folder in teams?
Claimant turned down job.
What is Issue 63 Refusal of Work
When should an agent document SS
What is Before during and after case- all updates and phone calls as well.
If work restrictions are controllable, what MUST be investigated?
What is Willingness to work
I can only work during the week
What is Able & Available
The claimant has been placed on a performance improvement plan twice.
What is supporting documents?
Claimant sold candles but recently had to close down their shop
What is Issue 6 Self employed
Placing notes in VABS
What is- If you need to send a medical form to the claimant.
What would disqualify a claimant from receiving unemployment benefits?
A claimant may be disqualified from unemployment benefits if he or she is discharged for misconduct, willful behavior, or other justifiable causes that resulted in termination A claimant may also be disqualified from receiving unemployment benefits if he or she quit without good cause to the employer and continuing work was available A claimant may be disqualified for all or partial benefits if he or she does not meet eligibility requirements or is receiving separation pay
I no longer wish to pursue this case
What is a Withdraw request?
(If you wish to withdraw your claim, please email your request to labor.uiclaimscenter@vermont.gov)
Claimant was under investigation for incident before finally being let go.
What is the last day worked?
Claimants weekly benefit was interrupted.
What is issue 7 AA weekly certification
An open ended question that nudges caller toward reveling more information.
What is Probing Questions?
Conflicting information from either party that requires you to make tertiary (3rd contact)
What is a Rebuttal
I don't agree with decision made on my case!
What is Appeals information? (
Email: labor.appeals@vermont.gov
Mail: Vermont Department of Labor
P.O Box 488 Montpelier, Vermont 05601
Fax: 802-828-4289 )
I can only fax this info
What is The fax number 802-828-9191
Claimant has reasonable assurance that his job will start back after summer break
What is Issue 70 Education Contract?
Used to obtain cases and case information. It is an integral part of your day-to-day function as a Fact-Finding agent for VDOL
What is Smart Sheets?
F key used if you needed to get back to main menu in VABS?
What is F1
I need to speak to someone concerning possible back pay?
What is the Program Integrity Unit? Their number is 802-828-4333.
I need to update my account information.
What is employer Services?
(Employer Services, 802-828-4344. They likely need to send it in writing, so they can also email Labor.UIandWages@Vermont.gov. They need to include the employer account number. )
Claimant was directed by VDOL to send proof of registration with another state.
What is issue 69 Reporting Requirement
Used when Agents need to get a clear and factual understanding of what the caller wants to say.
What is Clarifying Question
Claimant says they did not receive workman’s comp
What is Contact employer to confirm