Payments
If I need to know about pay in full knowledge what linkd document will I use?
What is the age limit for the authorized user?
True/False
The PCM used a check to pay their statement balance. The bank account they used was closed, by error, would this qualify as a returned payment override reason?
True
What info is needed to add the Auth User on the account?
If the PCM has a late fee on the account, and the fee cannot be waived, & PCM has no override reason. What are some of the tips/tricks that you can inform the PCM of to help them avoid late fee in the future?
Internet & IVR payments
DPP
Cycle Date Change> new payment due date
BT (to another creditor)
What are the letters for the Auth User?
100689 & 100690
What is discovers wire payment ABA/Routing number
031100649
Payment Addresses Base Document
True/ False
Auth User can request cards for everyone on the account?
True> Request cards for themselves or others on the account, including card requests through the Lost/Stolen process.
https://discoverfinancial.sharepoint.com/sites/ContMgmtSystem/SitePages/Articles/BaseDocument.aspx?id=2627&url=https://discoverfinancial.sharepoint.com/sites/ContMgmtSystem/CSE
How long is the kitenet payment review period?
8 Business Day Timeframe
Name those linkd documents based on Auth User:
1st linkd document will help me to find out what an Auth User may & may not do on the account
2nd linkd document will help me to understand the steps it takes to adding an Auth User
1st> Authorized User Privileges Base Document
2nd> Adding Authorized Users/ Auth Employees/ Joint CMs Procedure-ACTION