Seller Specifics
Allstate has blanket STP approval, only if the OTP has already been launched?
What is True.
Out of GA, FL, and CO which state does not allow STP if there is a ELT?
What is Georgia
What helpful link provides STP options for states but is not as specific as the OneNote?
What is STP Cheat Sheet
What is this template?
Lot Number:
Question:
Research Completed:
Suggested Solution:
What is Question Template (in teams chat)
If the yard request's a master POA for the seller, how should you respond?
What is send YC stating to please reach out to the National Account Manager for the master POA as this request is not within the scope of Title Express.
We are not to send emails to American Family adjusters, who are we to email if our 3 widgets are not answered?
Who is onsitecopart@afics.com
For IL STP's proof of loss letter, what are the 5 things that need to be in the letter from the seller?
Name 3 states that offer free VIN check sites.
What is this template?
The (owner/LH) has not provided the required documents for processing (list missing documents). Title Express requests approval to issue the okay to pay and proceed with special transfer processing. We have obtained (insert proof of ownership). A $100 or less processing fee applies. If not approved, please authorize (insert Alt-D option), also with a $100 or less fee. Confirm your preferred option and provide the front and back of the check (or acceptable proof of payment).
If the yard is requesting an FEIN, what are you to do?
What is check the FEIN list, if not listed send email to TSM using the FEIN request Template.
Directives are 3 widgets and 1 email, if still unresponsive an email needs to be sent to your TSM. Who is this seller?
Name 2 states that require an abandonment letter.
What is VA, MI, TX, TN, NC
What site is listed that provides detailed information on how to correctly sign the title per titled state?
What is brothercarbuyer.com
What is this template?
Subject Line:
Yard State:
Lot Number:
Claim Number:
Seller:
Seller Code:
# of Widgets:
Date of Widgets:
# of Emails Sent:
Date of Emails:
What is the unresponsive seller template
What is the standard SLA when working YC lot view when owner documents are needed/ owner follow up needed?
What is 24 hours from hour lot worked.
Which seller does not provide a declaration page?
Who is American Family
If proceeding with abandonment, what state requires a state document to be completed and provided by the seller?
Florida/ HSMV 82089
Where can the CTU list be located?
Name this template
The title is unperfected and the owner is uncooperative regarding perfecting their title. Please advise on how you would like for us to move forward as the lot cannot be cancelled due to the vehicle being in possession.
What is Allstate's unperfected title template
Name 2 states that we complete the theft letter for.
What is DC, IN, OH, TN- NGIC and GA
If STP is not an option you are to go straight to ABD. Parts only and BOS is not in this sellers contract. Who is this seller?
Who is Shelter Mutual
IN Certificate of Authority is not an option for what seller?
Who is Shelter Mutual
What is the purpose of the problem tracker list?
What is to document yard, TE, owner or LH errors made in a lot.
Name this template
This lot has now reached aged inventory; compliant transferable documents have not been received (list documents); however, we will be able to proceed with Special Transfer Processing. There is no fee due to Copart’s error. Once payment has been launched and proof of payment (list specifics of POP requirements), is obtained, please provide approval to launch payment to begin the STP process.
What is blanket approval for STP: OTP has not been launched
What does dummy bundle mean?
What is when the vehicle is not in our possession and no processing is needed. Dummy bundle is to inform the yard to close the lot on their end.