Id Like To Order a Medication
What screens do you have to go to before placing an order?
What is P3 & P4
If a 215 customer is not coming up in Rxnova where is the next place you should look?
What is BA
What system do you use to schedule a call back to your customer?
What is FMS.
Who is the head or OneRx in Pittsburgh?
Who is Dave Kiray
What system do you check your schedules in?
What is IEX
What 3 things are verifying on the order entry screen?
What is the address, CC, & shipping.
What are the 3 eligibility systems?
What is CED, Genasys, & Facets.
What system do you use to validate the customer?
What is One View?
Name 2 coaches we have in OneRx at our site.
Who is Jen ( Sandy) & Amanda (Hast)
Where do you go to change your passwords?
What is Passman
What are you verifying about a prescription for a renewal?
What is the name, strength & quantity of the drug & the DR.
What systems can we check a 518's benefits?
What is CIT & Select Books.
What system do you use to add a credit card?
What is XrX portal?
Who are 2 other SME's besides Lorelei & Natalie
Who is Liz , Melissa, Nicole
Where will you go if the customer is requesting a list of Rx's they filled last year with CHDP?
What is MEDSUM
What hot key do you hit to add a fax to an order?
What is Z.
Where you can view the DMR form the customer sent in?
What is IView.
What system has the forms that we fax for PA's?
What is Criteria Manual.
Who is the director of OneRx?
Who is Corey Robinson
What will you fill out if the order is on hold or in failed claims?
What is TD NonFormulary emails
Tell me how you can be proactive for a customer new with Cigna?
What is tell them how our process works( reaching out to the DR & processing), Processing time, Checking the status on MyCigna, Auto Refill, & we fill Rx's the Dr send in.
What is step therapy? ( answer as if you were explaining to the customer?)
What is step therapy means the RX is usually a NPB. STP is to have you try lower costing alternatives before the more expesive ones. (depending on the drug they may have to try 1,2, or 3 alternatives) If they have tried alternatives with a previous company then the Dr can submit a PA.
What system will you use to find policies & procedures?
What is CKit.
Who is the CEO of Cigna?
Who is David Cordani
Where can you find the drug list for an IFP account?
What is under links drop down