Id like to order a medication
What hot keys do you hit to see what CC are on file?
What is C8
If the drug is excluded from the plan can the DR submit a PA?
What is NO.
What system do you use if the customer calls about a lost order?
What is the OneRx assistant
Who is the onsite medical director?
Who is Brian Quinn aka snack attack
Where do you look to see what current area in mailrx means?
What is the Production Grid
What steps should you take before starting an order?
What is ask if there are updates to alg/hc, what medication are you filling, would you like a price quote
What does error code 056 mean? & can you override it?
What is Day supply fails to meet requirements. & NO
What system do you use if the customer says they filled out the HIPAA form but nothing is in OneView
What is Valor
Who will be your coach after training?
Who is Chelsea
The customer mentions they cant pay full price for the medication
What is Extended Payment Plan
What is the shipping code for 2-3 day shipping?
What is PO2
What if a drug denies for quantity greater than allowed by plan?
What is you would go to criteria manual and search by the drug name to see if you can override
What system do you use to check a 519s eligibility?
What is genasys
What is the name of security agency?
Who is 2 sisters security
Where could you look if the customer states they received a letter?
What is under Forms then CHDP letters
What would you do when a customer states they received a call/letter about about an order but there are no orders processing in mailrx?
What is check xrx portal and click on the cancelled order and look at order logs.
Member calls because Cialis is DNI for exceeds quantity therapy allowed. Where can you look on the claim to see what quantity is allowed?
What is DUR RESP
What system do use to check how much PTO you have left?
What is OMD & IEX
Who is the daytime cleaning lady?
Who is Claire
Where could you look if you are not sure what information you can disclose to a caller?
What is HIPAA Verification Grid
What is order #, how many items, price quotes, NDC's used, Quantity, Drs NPI, special shipping( if requested). Orders - mail order , New orders, Member request
Customer calls in saying they received a check from Argus - can they cash it? What would you ask them and look for to find the claim?
What system do you use if the customer says the DR sent in a RX but you dont see it in Mailrx?
What is XrX Portal
Who are the OneRx Supervisors?
Who is Angel, Sue, Stephanie, Derek, Rich, Melissa.
You pull up a medication and see the symbol >, where can you look to see what that means?
What is mailrx Inventory symbols