OLB Basics
What is needed to bridge the gap between Digital Insight and ONB's Core system?
Virtual Card
No, they can only place a stop payment for a paper check with a check number.
Used to perform accurate verification for clients
CSS
Technology used to make deposits to an account without going into the branch by using a mobile app.
Remote Deposit Capture/RDC or mobile deposit
What money sharing app can be set up to send money to people that don't have an ONB account by using a mobile phone number or an email address?
Zelle
Can a client that is an OWN have an online banking profile?
No, they do not have the appropriate relationship code.
Do clients have to register for eStatements or are they automatically enrolled?
No, they must select preferences in online banking and register with the code.
Used for reviewing and performing maintenance for a client's Virtual Card
CBS
Is the mobile deposit limit imposed per account number or per CIF?
CIF key
What 3 qualifications need to be met to use Zelle?
1. At least 18
2. US Phone number
3. US Bank account
A client that does not have an SSN can access online banking. True or False
True. They can have a 98+CIF virtual card
What are the 3 statuses for online banking registration?
1. Approved
2. Pending/Soft Fail
3. Declined/Hard Fail
Program used to make changes or reviewing client's issues with their online banking.
Digital Insight or DI
What is the cut-off time for a mobile deposit?
8pm Central Time
What is the email address or mobile phone number called for Zelle?
Tokens
How many pieces of information can be provided or changed to assist with a client's online banking login?
2. One verbal, and one provided electronically
Can changes be made to the client's profile in See What They See mode?
No, it is read-only
Used for accessing client's information for external transfers.
Compass
By visiting a branch (set an appointment if possible)
What 2 methods can be used to verify a test deposit for external transfers?
1. Instant Verification
2. Test Deposits
What three online banking types can be serviced in Client Care?
1. Retail/Consumer
2. OnPointe Essentials
3. Small Business Digital Banking
How far in advance can a transfer be scheduled?
1 year
What 4 main browsers can a client use to access their online banking?
1. Google Chrome
2. Microsoft Edge
3. Mozilla Firefox
4. Safari
How many mobile deposits can a client make per day?
It doesn't matter how many they make, as long as they do not exceed their limits
What has to be verified for removing a restricted hold in Compass?
1. Standard Verification
2. SMS Text
3. 2nd piece of HRV