Bill Pay
How much do I need in my funding account to sign up for bill pay?
$5
What tab allows me to access these features?
Move Money
Mobile Deposit is real time or fake time?
Real time
Where do I set up text messaging and alerts?
Additional services
When using loan pay what is the fee for debit card and the fee for ACH?
4.50 (debit)
Free (ACH)
Can I set up another GB acct as a funding acct?
Yes-under manage funding accts
Do I need to be primary on the other account?
Yes-external transfer
What time is mobile posted?
9
12
3
Where can I check my loan status?
Desktop-under tab apply for loan/visa
App-More-Loan Application
What number do members text to get balance updates?
454545
What model do we follow for processing?
Due Date Processing-Electronic payments: If we make your payment electronically, your account is debited on the due date you selected.
Check payments: The funds will be debited from your account when the payee receives and negotiates the check. We send out the check up to five (5) days before your due date. Please make sure you have available funds in your account at least four (4) days prior to your selected due date as the funds can clear as soon as your payee receives the check.
How many days does the process take?
3 days
What endorsement needs to be included on back?
For GB Mobile Deposit only
On Mobile App where do I go to transfer to another GB member?
Transfers
In the to field
Scroll all the way down
Click add recipient
What is shared access?
Gives access to those you trust and they have a separate login
What is the per transaction limit?
$9999.99
Is there a fee for either of these services?
No
Express on pop money $5
What is the timeframe for a new account to use mobile deposit?
Immediate use but with 7 day new account hold
On Mobile App where do I go to change my contact info? (address, email, etc.)
More...
Settings
My settings
How do I remove a recipient? In Desktop and App
Desktop-Move Money Tab- Make GB Transfers-Manage transfer destinations
App swipe left to delete
Why can't I edit a payee address?
When adding a payee (or trying to edit your payee later), don't be alarmed if we do not ask you for an address to which to send your payment. This just means that we have a relationship with this payee where we either pay them electronically, or the payee asked us to send payments to an address that might not match the address they give you on your bill.
What information do I need to send someone funds through Pop Money?
Email or mobile number
What tiers are set for mobile deposit?
Bronze up to $5,000
Silver up to $25,000
Gold up to $500,000
Where can I view the full account number on desktop?
Click on acct, then details
Name 5 items covered in online banking help.
Login & Security Update UserName
Update Password
Update Security Options
Rename & Hide Accounts
Change order of Accounts
Account Transfer
Scheduled Transfers
Stop Payment
Bill Payment