ONLINE BANKING
What is Online Banking for PNC?
A. A portal to view balances, pay bills, and transfer funds.
B.A bank that operates online only.
C. A portal for international account holders.
A. A portal to view balances, pay bills, and transfer funds.
To enroll for the Online Banking you will need:
A. Pasport number and a international tax i.d.
B. Social Security#, International account#, Pass code
C. PNC ACCOUNT #, SS#, One time pass code.
C. PNC ACCOUNT #, SS#, One time pass code.
How many numbers does the ONE TIME PASSCODE have?
A. 3
B. 6
C. 7
B. 6
Transferring funds is possible using the online banking.
A. TRUE
B. FALSE
C. INSECURE
A. TRUE
Are the passport and tax identification number allowed apotions to create and account and the online profile?
A. Yes they are allowed methods.
B. No they are just when they have a greencard.
C. Yes they are allowed methods for Yeild Savings only.
A. Yes they are allowed methods.
Is mandatory to remain on the line with the customer while they enroll online to help them ?
A. Yes, we need to stay with them during the process
B. No, they can read the step by step online.
C. We can transfer them to the Online Banking Team
A. Yes, we need to stay with them during the process.
Yo can access to the Online Banking through:
A. Mobile App from Appstore Only
B. iPads & iPhones Only
C. Mobile App & Computer.
C. Mobile App & Computer.
Are account holders free from Fees by just creating their profiles online?
A. Yes they can save money and fees.
B. No, they are subject to fees deending on their transctions.
B. No, they are subject to fees deending on their transctions.
Are account holders able to transfer money to NON-PNC ACOUNTS or other banks?
A. No, it is possible just between PNC ACCOUNTS
B. Yes, it is possible to transfer money to NON-PNC ACCOUNTS.
C. Just to Canadian Banks
B. Yes, it is possible to transfer money to NON-PNC ACCOUNTS.
You will receive the "One Time Passcode" through:
A. Text Message, Phone call.
B. Text Message & calling the call center
C. Phone Call from Call Center before blocking the app.
A. Text Message, Phone call.
Is TAX IDENTIFICATION NUMBER one of the requirements to create online profile?
A. Yes, Customers can use it.
B. No, just Social Security number is the official ID
A. Yes, Customers can use it.
Are "ESAY LOCK" & "REWARDS CENTERS" additional features for certain account holders.
A. Yes, they are additional services.
B. Yes, they are. But for all account holders.
C. No, the additional features are paid services.
A. Yes, they are additional services.
Acustomer calls in to let you know He/She has a CHECKING ACCOUNT but he/she is not from the US and he/she wants to create a mobile profile.
Is this possbile?
What would your answer be in this scenario?
Yes, they can create the profile with their PASSPORT NUMBER
Is there a time frame Account Holders should wait before their online profile is created?
A. No, It is automatically created and ready to use.
B. Yes, they should wait 24 hours to have access.
C. Depends.
Most of the time is created and ready to use automatically, but some profiles might go under a verification process before confirmation.
Is Zelle a thrid party company to transfer money instantly?
A. Yes, but Zelle is not a 3rd. party company
B. Yes, they can trasnfer money within all US account holders or banks.
C. No, they can only send money to PNC ACCOUNTS
B. Yes, they can trasnfer money within all US account holders or banks.