LHD Quick Guide
Where the most up-to-date quick guide is located.
What is under FILES, in the General Channel on Microsoft TEAMS.
The quarantine end date for a contact starting quarantine on 02/28
What is 03/10?
Day 0 is the day of exposure or the date the traveler left impacted state. Day 1 is the day after exposure.
3-3-2 stands for
What is 3 calls in rapid succession, 3x a day for 2 days?
Bonus: For school contacts, only try using a 3-3-1 method. If unable to reach after 24 hours, mark as "unable to reach after 2 days" and then flag to a supervisor
What is check CT Assist for possible numbers. If nothing is found, mark the disposition as "invalid number" and leave a note in the record requesting an SCT to conduct an LN search?
Bonus: if an LN search has already been conducted and the number you are provided with does not work, mark the disposition as "invalid number" and flag to a supervisor.
Minor contact Johny lives with his mother Karen, who is a case. Johny and Karen cannot separate. Johny's original quarantine dates are 03/22 - 04/01. Karen's isolation dates are 03/20 - 03/30. What would you do?
What is change Johny's quarantine end date to be 04/09 to reflect continuous exposure?
What do you do when converting a contact to PUI?
What is update contact monitoring form/record to reflect symptoms. Add symptoms in note and/or date of positive test and include "Converting to PUI". Change quarantine dates to reflect a 14-day qt(14 days from last exposure). Re-issue revised quarantine notice and convert status to PUI.
Bonus point if CT said encourage contact to reach out to their doctor to monitor symptoms. Do not tell contacts to wait until they hear from the LHD.
The first address section in the script
What is the quarantine address?
Search by contact's name using the "Search Contacts" hub
What is how do you search for duplicates?
Sarah, a CT, is not working tomorrow. She temp assigns to CT Brian. Brian's workflow is...
What is Search for Sarah's name in "Search Contacts" and "All contacts require follow up" to check Sarah's hubs for any contacts that need to be closed or reached out to due to a "reported symptoms," "contact me," "missed SMS," etc. request?
True or False:
Getting two different brand vaccines gives you much better coverage.
For example: pfizer first dose and moderna second dose
What is False?
Contact is disputing quarantine
What is have contact call their LHD directly, and then CT flag to supervisor?
The first section of the script that needs to be marked correctly before submitting the record
What is the disposition?
What to do during down time
What is clean your hubs and your buddy's hubs, review/practice mock interviews, check training channel for any recorded meetings missed, review information on the CT support site, reach out to team to see if anyone needs help?
Eddie is signed up for SMS follow ups but claims that he hasn't been receiving his daily texts.
What is reopen the initial interview, uncheck the SMS box, select no, submit the record. Then reopen the record, and check the SMS box again to reset the system?
Bonus: Have contact text START to 50292
Contact Jordan Myers is 13 years old and lives with his mother Justine Edwards in Cortland. Jordan's name in the record should be written as ...
What is Jordan Meyers (c/o Justine Edwards)?
Proper workflow for a contact who previously tested positive to COVID-19
What is complete initial interview through the symptoms section and inform Sam that it is assumed he is exempt but that you need to confirm with your supervisor and you will call him back if there are any discrepancies; flag to a supervisor. Once you get confirmation, leave a note and close the record as "registered in error"?
BONUS: If contact is not confirmed exempt, CT must call contact back to finish interview and put contact on quarantine.
Proper workflow when a contact verbally refuses to participate (after a second attempt has already been made)
What is mark disposition as "refused to participate" and then select "no, partial interview needing call back" as the status and check the box "yes" to keep the record open before flagging to a supervisor?
Process for searching for duplicates.
What is search the contacts address or phone number in the 'Search' hub
The key things you should include in successful note taking. (9)
What is..
Reached contact at ###-###-####
How you verified the contact's identity
Whether or not initial interview completed
If there are signs or symptoms
Whether or not contact agrees to quarantine and how they want their daily follow up (SMS or daily calls)
If the contact accepted the quarantine order
How the Quarantine Notice was sent (by email if email is added, if not then state that notice needs to be sent by mail and write paper in the email space)
Whether or not contact has CSS need?
What information is included in the vaccine verification format when asking your supervisor for an expemption?
What is Onondaga PCG ID #, Contacts name, DOB, Exposure date, Presumed full vaccination date, and asymptomatic confirmation?
A contact was reached for an initial interview and signed up for daily follow ups. On day 3 of daily follow ups the contact stops responding to SMS and cannot be reached. A CT would proceed by...
What is continue attempts to reach 3x/day until end of quarantine, and close the record after the quarantine end date?
Jessie is a contact who is currently experiencing a cough, slight fever and a runny nose, although she attributes the runny nose to allergies. Her current quarantine dates are 08/21 - 08/31. She lives alone without a yard and has a dog. How do you handle this situation?
What is change Jessie's quarantine end date to 9/04 to reflect a total of 14 days, recommend that she get tested and have her start isolating. Inform her that she should contact her PCP to help her monitor symptoms. Note the CSS needs for help taking care of dog in the record, convert to PUI and then flag a supervisor for the CSS needs?
You're searching for a contact and you cannot find the record in the search hub. What can you do to try to locate it?
What is submit a blank search first and then click the green "search again" button to search for the contact information?
CT Clarice does a household search for one of her contacts and finds 2 more contacts in the same household assigned to CT Rebecca.
What is CT Clarice should contact CT Rebecca via Teams to discuss who will take the entire household?
FINAL JEAPORDY:
Can the first dose of the vaccine give a false positive on a test? Why or why not?
What is no, because different antigens are used?