MR8
Which is the workable status that we are supposed to work on?
🌈🌈🌈Correct answer gets 100*5🌈🌈🌈
Custodian Contact
We are working for Defendant side on a case. We get an inbound call from OC asking about Case detail and request details. What needs to be done?
💣🧨💣🧨💣🧨💣🧨💣🧨💣🧨💣🧨💣🧨💣🧨💣
AB HOGA BADA DHAMAKAAAAAAAAA!!!!!!!!
Advice them that they need to get in touch with their OC for any further assistance and you cannot provide any other info.
💥💥💥💥 You get double points of the 2nd last team's total score💥💥💥💥
IF 2nd last team is in - minus
then you get 1000 points
What is the chemical symbol for iron?
🍄🍄🍄🍄 Bonus 🍄🍄🍄🍄
Correct ans gets 100 * 15
incorrect stays unchanged (no Minus)
FE
VP of AMI is?
🍄🍄🍄🍄 Bonus 🍄🍄🍄🍄
Correct ans gets 100 * 15
incorrect stays unchanged (no Minus)
Anubhav Mohanty
What do we understand by 'Utilization'
🍄🍄🍄🍄 Bonus 🍄🍄🍄🍄
Correct ans gets 100 X 30
Utilization means - how much from the Total number of hours logged in the dialer were we actually Dialing and on productive work or calls
Ex - 8 hours of Dialer log in -- 6 Hours of Calling -- 1 Hour of Break and 1 Hour After call work or Call waiting
Where do we find the due date for records on MR8
Part Level - General Tab
What is that one thing we need to try to do first, when we get to a voice mail box to leave a message
🌞🌞🌞🌞🌞🌞HIT OR GET HIT 🌚🌚🌚🌚🌚🌚
Correct ans gets 200*4 and incorrect gets -200*6
Try to opt out by pressing 0
What is the capital city of Australia?
Canberra
COO of AMI is
Ashfak Pirvani
Houston _________ was founded in July 1975 and was the first records company serving Houston Texas
🌈🌈🌈Correct answer gets 200*5🌈🌈🌈
Keais
Where do you find the name of the CSS on MR8.
🚀🚀🚀🚀🚀🚀ROCKET IN THE SKY🚀🚀🚀🚀🚀🚀
Correct answer gets you 300*10
Part level - General tab
Case level - General tab
What does PLR possibly contain?
🌟🌟🌟🌟Double Trouble🌟🌟🌟🌟
Correct ans gets 300*5
Incorrect answer gets -300*5
Req Packet
Invoice
Correspondence/Rejection
Records
Which Indian state is known as the “Land of Rivers”?
🍄🍄🍄🍄 Bonus 🍄🍄🍄🍄
Correct ans gets 300 *3
incorrect stays unchanged (no Minus)
Assam
Director of Operations is
Mayuresh Rashinkar
What are 2 possible reasons for a No Records Scenario?
⭐⭐⭐⭐Correct answer gets 900⭐⭐⭐⭐
Patient Never visited
Records destroyed due to natural calamity
Different DOS requested
Retention Policy
Order Date is found in this section of MR8
🌀🌀🌀🌀🌀🌀
Get this right and get Triple Points
🌀🌀🌀🌀🌀🌀
Part Level - General Tab
When the custodian from St John Memorial Hospital asks you to hold the line, how many minutes do we wait until disconnecting the call and from what time do we start the required wait duration?
🍄🍄🍄🍄 Bonus 🍄🍄🍄🍄
Correct ans gets 400 *4
incorrect stays unchanged (no Minus)
We will wait for 5 mins and start counting 5 mins from the time the custodian placed the call on hold
Which Indian city is known as the “City of Joy”?
🍄🍄🍄🍄 Bonus 🍄🍄🍄🍄
Correct ans gets 400 *4
incorrect stays unchanged (no Minus)
Kolkata
Name 2 HR ER at AMI
🍄🍄🍄🍄 Bonus 🍄🍄🍄🍄
Correct ans gets 400 *4
Shaunak P
Abhishek P
Nikita K
Sohail M
What is Out of State Subpoena
🍄🍄🍄🍄 Bonus 🍄🍄🍄🍄
Correct ans gets 400 X 4
When Subpoena jurisdiction is in one state, and it is served to another.
Part Level - Forms Tab
Invoice shows that they are charging $600 for Medical records, but does not mention how many pages are they producing as Medical records. Is this a valid Invoice?
No, As the page count or bifurcation is needed
What is the national tree of India?
Banyan Tree
How many Training Rooms does the 7th Floor have.
(Pls note - Official Training Rooms)
3
Which of the following KPI is not considered as an important KPI to meet or achieve?
AHT
QA Score
Contacts per day
Dropped Calls/Voicemail
ALL KPIs Are Considered IMP
What section of MR8 will we go to in order to set the date when the next call or follow up should be made?
Part Level - Additional Info
IF the custodian hangs up the call immediately after we provide our call opening, what should we do?
a: We will call next day
b: We will feel offended and blacklist the facility
c: We will call back and make another attempt
d: We will escalate tag it as Call disconnected
c: We will call back and make another attempt
Guess the Lucky Number
1 - 10
☘️☘️☘️☘️☘️Get 1200 for correct guess☘️☘️☘️☘️☘️
☘️☘️☘️☘️☘️☘️☘️☘️
☘️☘️☘️☘️ 6 ☘️☘️☘️☘️
🌈🌈🌈🌈🌈🌈🌈🌈
AAZMA LUCK
🌈🌈🌈🌈🌈🌈🌈🌈
🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈
GET 600
🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈
What do we understand by Contacts per day
How many calls were we able to speak to an actual custodian/person and obtain status on a request
1: How many tabs in Part level do we work on?
2: How many tabs in Part level do we not work on?
🦄🦄🦄🦄🦄Correct Ans gets 700 and one more chance to attempt another question if you answer the 2nd question correct🦄🦄🦄🦄🦄
Incorrect Ans leads to -700 (only applicable to Qs 1)
6 tabs - Gen - Add - Forms - PLR - Status - Notes
3 tabs we skip - Sch Pck - Tracking - Services
Give 2 examples of a possible "exception" scenario at Custodian management level
⭐⭐⭐⭐Bonus Chance⭐⭐⭐⭐
Get 1400 points for correct ans
or-700
Request rejected due to missing doc
Request rejected due to incorrect Facility or Patient name
Incomplete Auth form
or Request illegible
Patient Not Found
Guess the Lucky Number
1 - 10
☘️☘️☘️☘️☘️Get 1200 for correct guess☘️☘️☘️☘️☘️
☘️☘️☘️☘️☘️☘️☘️☘️
☘️☘️☘️☘️ 2 ☘️☘️☘️☘️
🤑🤑🤑🤑🤑🤑🤑🤑🤑🤑🤑🤑🤑🤑
Get UNLUCKY - But with a Clause !!!
SAY YES OR NO !!!!!
🤑🤑🤑🤑🤑🤑YES - gets 1400 points
NO - gets -700 points🤑🤑🤑🤑🤑🤑
HIPAA stands for
Health Insurance Portability and Accountability Act
Order date is the date when the request was sent to the custodian
True or False.
⚡⚡⚡⚡Double or Skip⚡⚡⚡⚡
Correct ans = 1600
Incorrect ans forces your team to skip next turn
No Minus or Negative marks
False, It is the date when the order was created
Maximum number of records that can be requested in an Ontellus request?
3 types of records
med - bill - imaging
Guess the Lucky Number
1 - 10
☘️☘️☘️☘️☘️Get 1200 for correct guess☘️☘️☘️☘️☘️
☘️☘️☘️☘️☘️☘️☘️☘️
☘️☘️☘️☘️ 9 ☘️☘️☘️☘️
Guess the Lucky Trainee from this Batch
☘️☘️☘️☘️☘️Get 1600 for correct guess☘️☘️☘️☘️☘️
Harshad
Name 2 Departments that fall under the below mentioned Category:
Custodian Management
✨✨✨✨✨✨Bonus✨✨✨✨✨✨✨
Correct ans gets 800x3
Custodian Contact
Custodian Payments
Portal Downloads
Resends/Cancellations
Exceptions
Objection raised on a Patient Signed Legal Request is called as Motion to Quash.
True or False
False, Objections raised on 'Subpoena' Request is called as Motion to Quash
What happens to a Subpoena Request if an Objection is raised on it, and it is held by the Court. (Considered valid)
Subpoena Req. gets withdrawn or cancelled
Guess the Lucky Number
1 - 10
☘️☘️☘️☘️☘️Get 2000 for correct guess☘️☘️☘️☘️☘️
☘️☘️☘️☘️☘️☘️☘️☘️
☘️☘️☘️☘️ 5 ☘️☘️☘️☘️
Guess the Lucky Number
1 - 10
☘️☘️☘️☘️☘️Get 2000 for correct guess☘️☘️☘️☘️☘️
☘️☘️☘️☘️☘️☘️☘️☘️☘️
5
☘️☘️☘️☘️☘️☘️☘️☘️☘️☘️☘️☘️
Rule 11 Agreement means.??
When both the parties to a lawsuit meet outside of the court to agree upon how the records need to be processed and presented in the court.