MR8
Which is the workable status that we are supposed to work on?
🌈🌈🌈Correct answer gets 100*5🌈🌈🌈
Custodian Contact
We are working for Defendant side on a case. We get an inbound call from OC asking about Case detail and request details. What needs to be done?
💣🧨💣🧨💣🧨💣🧨💣🧨💣🧨💣🧨💣🧨💣🧨💣
AB HOGA BADA DHAMAKAAAAAAAAA!!!!!!!!
Advice them that they need to get in touch with their OC for any further assistance and you cannot provide any other info.
💥💥💥💥 You get double points of the 2nd last team's total score💥💥💥💥
IF 2nd last team is in - minus
then you get 1000 points
What is the chemical symbol for iron?
🍄🍄🍄🍄 Bonus 🍄🍄🍄🍄
Correct ans gets 100 * 15
incorrect stays unchanged (no Minus)
FE
Head of Finance at AMI is 🌟
Imtiyaz Malek
🌟🌟🌟Correct ans gets 3K🌟🌟🌟
Which dept does the following task belong to?
- Cancellations
🍄🍄🍄🍄 Bonus 🍄🍄🍄🍄
Correct ans gets 100 * 35
Custodian Management
Where do we find the due date for records on MR8
Part Level - General Tab
What is that one thing we need to try to do on every non connect scenario call,
🌞🌞🌞🌞🌞🌞HIT OR GET HIT 🌚🌚🌚🌚🌚🌚
Correct ans gets 200*4 and incorrect gets -200*6
Send Request via fax or email
What is the capital city of Australia?
Canberra
COO of AMI is🌟
Ashfak Pirvani
4K points for correct answer🌟🌟🌟🌟
QA Scores
Where do you find the name of the CSS on MR8.
🚀🚀🚀🚀🚀🚀ROCKET IN THE SKY🚀🚀🚀🚀🚀🚀
Correct answer gets you 300*10
Part level - General tab
Case level - General tab
What does PLR possibly contain?
🌟🌟🌟🌟Double Trouble🌟🌟🌟🌟
Correct ans gets 300*5
Incorrect answer gets -300*5
Req Packet
Invoice
Correspondence/Rejection
Records
Which Indian state is known as the “Land of Rivers”?
🍄🍄🍄🍄 Bonus 🍄🍄🍄🍄
Correct ans gets 300 *3
incorrect stays unchanged (no Minus)
Assam
Director of Operations is 🌟
Mayuresh Rashinkar
🌟🌟🌟🌟3K for correct ans🌟🌟🌟🌟
If the request is for Medical Billing and Imaging and Ontellus ends up receiving Medical and Billing only, what will happen next?
There will be a new (Split) request created to follow up for pending Imaging.
Order Date is found in this section of MR8
🌀🌀🌀🌀🌀🌀
Get this right and get Triple Points
🌀🌀🌀🌀🌀🌀
Part Level - General Tab
We are asking for John Smiths Medical Records from 1/10/2021 to Present
Custodian states that the patient visited on 10/1/2021 for 1 day treatment and does not have records till present. Will this be a no record scenario - Out of scope? 🍄🍄🍄🍄 Bonus 🍄🍄🍄🍄
Correct ans gets 400 *4
incorrect stays unchanged (no Minus)
No, it will not be a No Record Scenario
Which Indian city is known as the “City of Joy”?
🍄🍄🍄🍄 Bonus 🍄🍄🍄🍄
Correct ans gets 400 *4
incorrect stays unchanged (no Minus)
Kolkata
Assistant Manager of Training is
Mayank Singh
Give reasons - why would we have a Call disconnect Scenario
🍄🍄🍄🍄 Bonus 🍄🍄🍄🍄
Every correct ans gets 400
No Minus Points
When the custodian hangs up
When we hang up due to long hold
When the call auto disconnects
Part Level - Forms Tab
Invoice shows that they are charging $600 for Medical records, but does not mention how many pages are they producing as Medical records. Is this a valid Invoice?
No, As the page count or bifurcation is needed
What is the national tree of India?
Banyan Tree
How many Training Rooms does the 7th Floor have.
(Pls note - Official Training Rooms)
3
We get a call from the custodian who states that they need to connect with CSS in order to have the records sent to us at the earliest.
What do we do?
🌈🌈🌈🌈🌈🌈🌈🌈Correct ans gets 2000
🌈🌈🌈🌈🌈🌈🌈🌈
Custodians have nothing to with CSS.
We cannot connect them to CSS or give any CSS info.
Instead, we will help custodian ourselves to get the records sent to u
What section of MR8 will we go to in order to set the date when the next call or follow up should be made?
Part Level - Additional Info
IF the custodian hangs up the call immediately after we provide our call opening, what should we do?
a: We will call next day
b: We will feel offended and blacklist the facility
c: We will call back and make another attempt
d: We will escalate tag it as Call disconnected
c: We will call back and make another attempt
Guess the Lucky Number
1 - 10
☘️☘️☘️☘️☘️Get 1200 for correct guess☘️☘️☘️☘️☘️
☘️☘️☘️☘️☘️☘️☘️☘️
☘️☘️☘️☘️ 6 ☘️☘️☘️☘️
🌈🌈🌈🌈🌈🌈🌈🌈
AAZMA LUCK
🌈🌈🌈🌈🌈🌈🌈🌈
🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈
GET 600
🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈
Custodian states that the Auth request we sent is issued from the same state as the facility located in.
Will this be a valid rejection?
No
1: How many tabs in Part level do we work on?
2: How many tabs in Part level do we not work on?
🦄🦄🦄🦄🦄Correct Ans gets 700 and one more chance to attempt another question if you answer the 2nd question correct🦄🦄🦄🦄🦄
Incorrect Ans leads to -700 (only applicable to Qs 1)
6 tabs - Gen - Add - Forms - PLR - Status - Notes
3 tabs we skip - Sch Pck - Tracking - Services
Give 2 examples of a possible "exception" scenario at Custodian management level
⭐⭐⭐⭐Bonus Chance⭐⭐⭐⭐
Get 1400 points for correct ans
or-700
Request rejected due to missing doc
Request rejected due to incorrect Facility or Patient name
Incomplete Auth form
or Request illegible
Patient Not Found
Guess the Lucky Number
1 - 10
☘️☘️☘️☘️☘️Get 1200 for correct guess☘️☘️☘️☘️☘️
☘️☘️☘️☘️☘️☘️☘️☘️
☘️☘️☘️☘️ 2 ☘️☘️☘️☘️
🤑🤑🤑🤑🤑🤑🤑🤑🤑🤑🤑🤑🤑🤑
Get UNLUCKY - But with a Clause !!!
SAY YES OR NO !!!!!
🤑🤑🤑🤑🤑🤑YES - gets 1400 points
NO - gets -700 points🤑🤑🤑🤑🤑🤑
We have sent an Auth Request. Custodian denies sending records to a Ontellus as we are a 3rd Party.
What solution can we offer to the situation.
⭐⭐⭐⭐Bonus Chance⭐⭐⭐⭐
Get 1400 points for correct ans
or-700
We can provide LOR
Order date is the date when the request was sent to the custodian
True or False.
⚡⚡⚡⚡Double or Skip⚡⚡⚡⚡
Correct ans = 1600
Incorrect ans forces your team to skip next turn
No Minus or Negative marks
False, It is the date when the order was created
Maximum number of records that can be requested in an Ontellus request?
3 types of records
med - bill - imaging
Guess the Lucky Number
1 - 10
☘️☘️☘️☘️☘️Get 1200 for correct guess☘️☘️☘️☘️☘️
☘️☘️☘️☘️☘️☘️☘️☘️
☘️☘️☘️☘️ 9 ☘️☘️☘️☘️
Guess the Lucky Trainee
☘️☘️☘️☘️☘️Get 1600 for correct guess☘️☘️☘️☘️☘️
OM
Order Date is ideally the date.... ?
When the order was created or placed.
Objection raised on a Patient Signed Legal Request is called as Motion to Quash.
True or False
False, Objections raised on 'Subpoena' Request is called as Motion to Quash
What happens to a Subpoena Request if an Objection is raised on it, and it is held by the Court. (Considered valid)
Subpoena Req. gets withdrawn or cancelled
Guess the Lucky Number
1 - 10
☘️☘️☘️☘️☘️Get 2000 for correct guess☘️☘️☘️☘️☘️
☘️☘️☘️☘️☘️☘️☘️☘️
☘️☘️☘️☘️ 5 ☘️☘️☘️☘️
Guess the Lucky Number
1 - 10
☘️☘️☘️☘️☘️Get 2000 for correct guess☘️☘️☘️☘️☘️
☘️☘️☘️☘️☘️☘️☘️☘️☘️
3
☘️☘️☘️☘️☘️☘️☘️☘️☘️☘️☘️☘️
What needs to be done?
You need to notify ur supervisor/TL and they will place a correct note for you on the given order