WEBSITE
Name 3 countries that we ship to.
Australia, New Zealand, UK
Many More 😎
What system do we use to view customer's orders?
Shopify
What platform do we use to communicate with each other?
Slack
Where would we view all our sharedrives for The Oodie?
Sharepoint
Adult Oodie Size
Waist: 193cm
Front Length: 97cm-102cm
Back Length: 100cm-105cm
Sleeve Length: 53cm
Cuff: 9cm x 9cm
What is the prompt message that you would receive for the first 10 seconds after accessing the website for the first time?
Subscription mailing list.
Where can we make changes to an order?
Shopify, b360 or LF
What is the system that we use for customer interactions?
Gorgias - for emails and chats
Social Media - Facebook & Instagram
Name 5 access links on Sharepoint.
Gorgias
Shopify
Borderless
LF Logistics
BSP
Many more!!😁
Kids Oodie Size
How many websites do we have?
9
Where would you search for an order placed on the EU website?
B360
What is the email that we send to customers, to advise them of their order details and order number?
Order confirmation email: Confirms their order (SKUs, quantity, any pre-order dates, total $)
Name 3 Sheets that can be found on Sharepoint.
CS x Ops
Return Authorisation & Presale Address Change
Paris' Follow Ups
Many more🤗
Weighted Blanket Size
198 x 121 cm
Name the 3 product listings that we have on the websites.
Teen and Adult, Kids, Sleepwear, Accessories.
Where would we view an in transit order for Australia?
BSP (Business Support Portal)
Customers may not be aware of their order status due to a number of reasons: Name these reasons.
Missed pre-order
No confirmation emails
Delayed order
General interest
What else will you be able to find on Sharepoint?
You will also be able to find links to important resources and SOPs in this system.
Oodie Sleep Tees size
measure in at a generous and roomy 95cm long and 85cm wide.