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DISCOUNT CODE
ADD TO CART
MACROS
CHANNELS
100

Name the discount code that we offer customers as a kind gesture when their order is LIT with no covered shipping applied to their order.

OODIE30

100

Is AfterPay offered in AU & NZ?

Yes - both offered in AU and NZ

100

Name the macro we send to the customers when sending an invoice to the customer.

PAYMENT - Invoice Created

100

What's the long form of wfh_fiji-team and what was the purpose of this channel?

Work From Home Fiji Team - The channel was created when all agents were working from home.

200

How do customers get the SAVE30NOW and TXTME35 discount codes?

- Email (customer sends through their email address)

- SMS (customer sends through their phone numbers)

200

Can customers add multiple items to their cart with different discount codes? Explain your answer

No, customers cannot add multiple items with different discount codes to their cart. For the reason that, customers are allowed with one discount code per order.

200
What macro do we use to advise the customer in NZ that we cannot split ship orders?

ADDRESS - Multiple Addresses

200

What channel do we raise issue pertaining to errors on the website?

#01_weberrors

300

What Oodie Products are applicable for the following discount codes? 

SAVE30NOW 

WELCOME30

THANKYOU25

COMEBACK30

IMVIP

OODIELOVE

SAVE30NOW - Oodies

WELCOME30 - Oodies, Oodie Sleep Tees, Pyjamas, Robes, Loungewear

THANKYOU25 -  Oodies, Pyjamas, Loungewear

COMEBACK30 - Oodies, Sleepwear,  Robes, Loungewear, Weighted Blankets,  Maternity

IMVIP - Oodies

OODIELOVE - Oodies, Oodie Sleep Tees

300

Name the details we ask to new customers to confirm for us before sending them an invoice.

Customers Full Name

Customers Shipping Address

Customers Email Address

Customers Phone Contact

Confirmed Items

300

Name the incorrect macros that we use to send to the customer who has just received an incorrect item. From the first step to the last step. (Generally Incorrect Process)

INCORRECT - SKU (1st Email) 

INCORRECT - SKU (2nd Email)

REPLACEMENT - Sent  

300

What kind of updates do we get from the channel #03_deployments?

Updates on sales and sale ends, discount codes, new launches

400

Name at least three discount codes that we use from our end when dealing with replacement orders or sending an invoice to the customer.

NOTARRIVED

SATISFACTION

CUSTSATISFACTION

RTS

INCORRECT

MISC

DISCOUNTCODE

400

When a customer is facing an Error issue in their cart, what are two things we ask them to confirm for us?

Which items they were trying to purchase and what error were they experiencing.

400

Complete the macro below:

I’m so glad to hear you are interested in our adorable Oodies!


Could I please ask, are you able to confirm for me which country you are located in?


That way _______________________________________________________________________________________________________!


If you could please let me know at your earliest convenience, I can help organise this for you as soon as possible. 


Looking forward to hearing from you!


I’m so glad to hear you are interested in our adorable Oodies!


Could I please ask, are you able to confirm for me which country you are located in?


That way I can give you the most accurate information for your store and the best recommendations moving forward!


If you could please let me know at your earliest convenience, I can help organise this for you as soon as possible. 


Looking forward to hearing from you!
400

Who do we request assistance from regarding Gift Card issues?

Palvina

500

When will you use the discount codes below?

MISC

DISCOUNTCODE

MISC - Does not fall into the criteria for RTS or LIT 

DISCOUNTCODE - When a customer wants us to place an order from our end.

500

A customer reached out by email and advised that they are facing an issue with adding an item to their cart. Key Word - SOLD OUT

ERROR - Sold Out Add to Cart

500

What macros can we use to send to customers that send through photos that aren't clear enough?

FAULT - Requesting Clearer Photos

500

Name at least 2 channels we normally get updates from.

#03_deployments

customerservice-oodie