SLACK UPDATES
What date and time will the Labor Day Flash Sale end?
Our Oodies are made from the highest standard of material we can source, and are carefully crafted to create maximum cuddliness that is designed to last. We will never compromise quality for price - this is something we feel very strongly about.
Name the macro?
COMPLAINT – Expensive / High Price
Do express shipping orders undergo the processing timeframe as well?
Yes they do.
What is the purpose of the tracking tag?
The purpose of the tracking tag so that we could know which Manufacturer the Oodie was produced in and help fill the fault form.
Labor Day Flash Sale is live in which regions? What is the discount code allocated to this specific Flash Sale?
US and CA, the discount code is LABOURDAY30 .
At this stage, we are exclusively an online business, and our Oodie goodies are not stocked in-store.
Name this macro?
STOCK - Available Elsewhere
You are currently investigating an order and the order status is unfulfilled on Shopify, define unfulfilled in your own words.
Order has not started the process of picking and packaging.
Where is the tracking tag located?
Located on the bottom left (left if you were wearing it) on the inner seam lining
When did the Summer Sale end in the UK and when did the Autumn Sale start?
Summer Sale ended on the 1st of September and Autumn Sale started on the 1st of September as well.
Complete the macro below and also name the macro.
''In order to use both of these codes while placing an order, simply enter the discount code in the same box as your ****** code at the checkout.
Gift Card and the macro name is GIFT CARD - Discount Code Not Applying (AU)
Who is our Freight and Logistics Manager?
Andrew F
What does the macro QUALITY – Thickness Investigation Not Eligible (2nd Email) states?
Thank you for following up with the requested information. We have now discussed this internally with all relevant parties and have come to a decision regarding this investigation.
After much deliberation regarding the information that you have sent through, both our Quality Control Team and our manufacturers have confirmed that your Oodie meets our quality standards. We did not reach this decision lightly and have considered all contributing factors which have led us to this outcome.
We completely understand any disappointment this outcome may cause, and are very sorry that there is not more that we can do.
Again, we appreciate you taking the time to raise this concern with us despite the outcome. The information that you have provided has allowed us to ensure that our Oodie standard remains high and our expectations are being upheld.
Please let me know if there is absolutely anything else that we can do for you, or if you have any further questions or concerns.
When did the Sleep Tee & Oodie Bundle promo start and when did it end?
Started on the 24th of August and ended on the 29th of August.
Please send through a photo of your ID with proof of address and full name on it. The order will be held in an unpaid status until we are able to obtain this proof.
Name the macro?
Payment – High Risk (Not Charged)
For orders outside of the EU, what does the recipient required to pay?
For the following countries (outside of the EU), the order recipient may be required to pay duties based on the country's import laws:.
Who did Joelis hair?
Her