Show:
Oodie General Knowledge
Macros
Oodie Products
Fulfillment Portals/Systems
100

Who is Palvina Kamani?

She is The Oodie's eCommerce Coordinator.

100

Name 4 greeting macros?  

CHAT - Welcome Greeting

GREETING - Initial

GREETING - Response

GREETING - 1st Contact

GREETING - Blank Email

GREETING - Confirmation

GREETING - Follow Up

GREETING - Initial (Delay)

GREETING - Response (Delay)

GREETING - Response Time Apology

GREETING - Social Enquiry Follow-Up

100

What are our Oodie Hair Turbans made of?

They are made with a microfibre towelling fabric that is super lightweight and absorbent.

100

How do you generate a tax invoice on Shopify? 

- Open Shopify

- Go to More Actions

- Select Print with Order Printer Pro

- Only tick Receipt / Invoice under the template options

- Click on print and save the PDF and send it to the customer.

200

How old was Davie when he began/founded The Oodie in 2018?

22 years old.

200

What are the macros that are to be used by the AU Team Only. 

ADDRESS - Bad (AU Team Only)

ADDRESS - Bad Customer Confirmed (AU Team Only)

200

Each pair is perfectly crafted with a blend of spandex, bamboo, and polyester - Which Oodie product is this referring to?

The Oodie Underwear range.

200

Under which tab can you locate the SKUs on B360?

Inventory

300

Name our 3 sister companies.

Calming Blankets, Pupnaps, ZoeTech, Tumfort, Australian Furniture Warehouse, Babymat, TMRW and Swished.

300

Which macro do we use when a customer has not received their AFL Bag?

INCORRECT - AFL Storage Bag Confirmed Missing (Assigning To Paris)

300

What are our Ugg Boots made of?

Buttery soft and cosy sheepskin.

300

Which two platforms do we use to send customers emails?

Gorgias & Outlook

400

According to the stats online in 2021 how many Oodies have been sold so far?

More than 3 million.

400

What does the macro QUALITY - Limited Edition Texture advise?

We have identified that the texture on the Limited Edition designs of our licensing partners' Oodie collections does vary from our original designs. 
This is due to the printing process changing on our Limited Edition designs, from our normal rotary print to a different technique called a digital print. The digital print allows us to print high-detail designs with a larger range of colours which is required for our Limited Edition Oodies. 
400
What is the UPF certification of our Beach Oodies?
The fabrication is UPF 50+ certified for outstanding sun protection.
400

Name the four channels that we constantly get updates on. 

#03_deployments

customerservice-oodie

wfh_fiji-team 

macros-new-changed




500

What is the net worth of The Oodie? 

250 million.

500

Which macro do we send the customer when they ask if their signup code has an expiration date?

DISCOUNT - Sign Up No Expiration

500

What is the dimension of our Oodie Huge Blanket?

It spans a massive 305cm x 305cm.

500

Name 5 order statuses on B360?

  • DRAFT 
  • FULFILLING 
  • OUT OF STOCK 
  • ACTION REQUIRED 
  • ON HOLD 
  • READY FOR FULFILLMENT 
  • FULFILLING BY 3PL
  • SHIPPED 
  • CANCELLED 
  • ARCHIVED