By the Numbers
This metric measures the average number of days a patient stays in hospital.
What is Length of Stay?
This hospital code is called when a patient needs immediate resuscitation.
What is Code Blue?
A visual tool summarizing performance across multiple indicators in one place.
What is a (Balanced) Scorecard?
Osler is currently in the process of transitioning to this online patient experience collection tool.
What is Qualtrics?
This type of bed shortage often results in patients waiting in hallways.
What is Gridlock?
This code identifies the condition most responsible for a patient’s stay in hospital.
What is Main Diagnosis (MDx)?
This patient portal provides patients with access to their health records, test results, and secure messaging.
What is MyChart?
This metric captures the proportion of patients returning to hospital within 30 days of discharge.
What is Readmission Rate?
This code is activated for a violent or aggressive person in the hospital.
What is Code White?
What is Budget Variance?
This metric reflects the time from arrival to being seen by a provider in the ED and can influence ED patient experience results.
What is Time to Physician Initial Assessment (PIA)?
These three winter illnesses often sends ED and inpatient volumes soaring each year.
What are influenza, RSV and COVID?
This CIHI submission is used ror outpatient cases such as day surgery and emergency.
What is NACRS (National Ambulatory Care Reporting System)?
This Epic module is meant to serve as the Command Centre, viewing all hospital flow and occupancy.
What is Grand Central?
This metric tracks how quickly beds are freed up and reassigned to new patients (Hint: it is pretty difficult to calculate this currently at Osler)
What is Bed Turnover Rate?
This code is used for an internal or external disaster, requiring hospital-wide coordination, often with third-party organizations.
What is Code Orange?
This statistical process control method uses upper and lower control limits to determine if variation is due to common or special causes (Hint: Dr. Mileton loves these).
What is a control chart?
Osler uses this tool to provide clear instructions and resources to patients before they leave the hospital.
What is Discharge Planning?
This group of furry friends is sometimes brought to Osler to improve staff morale and engagement.
What are therapy dogs?
This measure reflects the relative costliness and complexity of a hospital case compared to the average case.
What is Resource Intensity Weight (RIW)?
This Epic module supports emergency department workflows, from triage to disposition.
What is ASAP?
This indicator was on our Balanced Scorecard recently because Osler had far more in-hospital instances of this life-threatening condition than what was expected. Now, Osler performs better than peers!
What is sepsis?
This code is used to notify of a potential or actual hazardous material spill or exposure.
What is Code Brown?
In statistics, this value helps determine if a result is likely due to chance.
What is a p-value?
Reducing the time for nurses to respond to these on the inpatient side helps improve patient satisfaction.
What are call bells?
This policy ensures that hospital rooms are cleaned and prepared to infection control standards between patients.
What is terminal cleaning?
This CIHI grouping methodology assigns each inpatient case to a clinical category and calculates a resource weight.
What is CACS Weight?
This module is dedicated to cardiology and cardiac imaging workflows.
What is Cupid?
This composite indicator can combine multiple processes and outcome measures into a single weighted score for hospital performance.
What is an index measure (or composite score)?
This code is typically called when a person with a weapon poses a threat, requiring enhanced response with police.
What is Code Silver?
This statistical method can adjust mortality rates to account for differences in patient age, comorbidities and acuity.
What is risk adjustment?
This model for measuring patient experience breaks down the journey into stages like "Awareness", "Engagement" and "Follow-up"
What is patient journey mapping?
This unexpected hospital guest sometimes delays surgeries when it finds its way into the OR.
What is a bat?
This CIHI methodology groups hospital cases based on diagnosis, procedures and length of stay into clinically meaningful categories for funding.
What is CMG+ (Case Mix Groups Plus)?
This Epic module supports pharmacy operations, including medication verification and dispensing.
What is Willow?