KA & KB
You can find information in this article such as when to send an EET.
What is Eligibility KB?
You can use this site to look up things such as - Member ID, Member information, Claims, Benefits, etc.
What is GPS?
This quickbase is used when a member is having a billing issue such as: missing payment,
What is a Billing EET?
This sharepoint gives information on updated KA's, Tips & Tools, News Feed, etc.
What is the Medicare Information Center?
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What is Wicked?
This article provides information for 2026 Durable Medical Equipment.
What is KA 4492?
This system allows you to look up codes and look at estimated rates when quoting co-insurances to members.
What is RUMBA?
This quickbase is used when: The Stars Central Portal is down and an appeal needs to be done.
What is the Appeals Quickbase?
This sharepoint gives all the details with regards to: Retiree Groups Toolkits, Retiree KB's, where to find forms, etc.
What is the Retiree Solutions Center?
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What is the Shoebill?
In this article, you can find information on how to reset portal, as well as how to impersonate users.
What is Web Portal KB?
This system is great for looking up and looking further into claims, such as details, denial codes, when payment was sent etc.
What is HRP?
This quickbase is used when a member is: not showing active in Aetna systems or in the portal, was terminated for a reason you are unable to explain, incorrect rate loaded, etc.
What is an Enrollment/Eligibility EET?
This sharepoint is used when: you are wanting to see DME suppliers & vendors.
What is the DME National List?
We do this everyday, typically when it's time to go.
What is CLOCKING ON OUTTA HERE?!
This article provides information for Pre-65 enrollment as well as Vision and Dental.
What is KB Ore-65, Medicare Integration, Vision & Dental Telephone Enrollment Scripts?
This system allows you to attest to member's activities and redeem rewards. (This will be discontinued in 2026)
What is YHR tool?
This quickbase is used when: PCP is not found in GPS, PCP is participating but does not have the 'Change PCP' button, PCP change error etc.
What is PCP Payer Error Quickbase?
This sharepoint has: Aetna Medicare Numbers & Internal VDN's.
What is the Medicare Phone Numbers & VDN's?
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What is Demon Slayer: Infinity Castle?
This article provides information regarding a workflow to follow when a member is requesting member materials such as ID cards, EOC, etc.
What is KA 2800?
This system allows you to see if a provider is INN or OON, as well as shows provider's tax id & NPI and what offices member participate in.
What is Smart Front End?
This quickbase is used when: a prospective member (one who is not in the system) is requestion member materials such as a Summary of Benefits or Provider Directory.
What is the Prospective Member Print Request Quickbase?
This sharepoint shares information for: the 2026 Annual Enrollment information.
What is the 2026 Annual Enrollment Tool?
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It's you. You are all amazing. (Yes I broke the rules and what about it!!)