Products/Digital Ordering
Food Safety
Cakes
Get Shift Done!
Position, Position, Position
100

Core items, yet nothing with a curl.

What items can be ordered on delivery?

100

Under table in kitchen, under booster oven, under drop down portion of service counter.

Where is the only place spray bottles with Vinegar Water, Sanitizer, Window cleaner, and Floor cleaner should be stored.

100

Maria, while very talented, often has difficulty drawing eyes on a cake with gels.  Therefore, we advise the customer who asks for a Disney princess, for example, that we charge them $5 and will place this on the cake.

Edible image

100

No one will be dehydrated on shift, cuz you can have as much as you'd like while on duty!

What is pop and arctic rush?

200

DQ.com, DoorDash, UberEats, GrubHub,DQ app.

How can customers order delivery?

200

Milk, eggs, tree nuts, peanuts, wheat

What allergens do we have that all staff needs to be aware of?

200

Oreo, Peanut Butter Cup, Chocolate Extreme

What flavor Blizzard Cakes do we have in stock?

200

Dance class, football practice, classes vs. 

prom, Jam in the Valley, Homecoming events

What is the difference between availability change and request time off?

200

I am the face of DQ! Never let a poor looking product be served, always give credit cards back to the customer, and give the customer a reason to return.

Who is the DT cashier?

300

Pumpkin Pie, Frosted Sugar Cookie, Peppermint Bark...and Oreo Snow Drift, DQ Sparklers and coolers, Mint Crunchin' Cookie dip

What items have left us....and what is coming!

300

Dancing the jig once an hour may keep you in a good mood, but this action should be done once an hour to ensure food safety.

Wash your hands!

300

May not be your favorite cake on the inventory shelf in freezer, but this is where you take cake from to fill the display freezer.

The LEFT!

300

The lights are on, but no one is...answering?!

What happens when you deny a customer when they were in line before closing?

400


VISUAL!!!


Which of these large sundaes is correct weight?

What is correct weight?

How many pumps of hot fudge would it get?

How should you apply whip cream?

400

Its been a long shift, you go home and change into comfy clothes and relax, after the first step in preparing for your next shift.

Throwing your uniform into the washing machine!!!!

400

3 Minutes!!!!!

What is our DT Speed of Service Goal?

500

Which Banana Split is correct weight?

How much should it weigh?

What toppings and what order do they go in?

How do you apply whip cream?

{Pick from 2}

6.5 oz

Strawberry, Pineapple, Chocolate

{apply to sample}

500

Food doesn't like to hang around more that 5 days, so you better date these items.


What are Hot dogs, Chili, strawberry, pineapple?

500

Role play!

You are at the register when this customer approaches...

500

The shift is run short and everyone is stressed out, or Tara's day off suddenly vanishes!

What happens when someone calls in and does not find someone to drop their shift to or swap with?

500

Walk me through it!

Explain the steps of cleaning the bathroom.