Lock Box Overview
Lock Box Location
What is behind the welcome desk door
During normal operation hours should exterior doors be alarmed or unalarmed
What is Alarmed
Patron enter an area and they are working out in the dark
What is the lights were not turned on
Opening Manager did not come in for their shift how does the staff get in the building
What is the FA or Welcome Desk staff call PD
What should you use if you are unsure which key to grab from the lock box
What is the cheat sheet inside the lock box
When an exterior door alarms, how long do have before PD is called
What is 2 minutes
Patron try to enter the courts but cannot get in, what was forgotten
What is the doors were not toggled
An exterior door is unalarmed for a delivery. What 2 things must the manager do to ensure communication between shifts
What is notify the manager coming in and document
You need to remove the divider between the locked doors for a delivery. What will you need?
What is Key #8
An exterior door alarm goes of and is silenced. You received the information of the patron that set it off. What else is required of the manager?
There was a power outage during your 12-1:30 shift what are 3 things the manager have to do
What is ensure all lights and TVs are on, recheck/re-toggle doors, perform safety walk through
When opening the building, what are some things that should be checked even if the night crew closed properly
You remove a key from the lock box and realize it does not work on the door you expected it to. Based on lock box procedures, what is the most likely cause of this issue?
What is the key was not in the correct spot
The opening Manager is opening the gate when I patron tries to follow behind them. What should the Manager say?
What is tell the patron the facility is not open yet
An exterior door was unalarmed earlier in the shift for an approved delivery. The delivery is complete, but the Manager did not say they rearmed the door. What 3 things should the incoming manager do?
What is check the log, grab the number 9 key and ensure the door is armed
A key breaks during the use of unlocking a door, what SHOULD and SHOULD NOT be done
What is you SHOULD leave the key, inform an upper person, and document the incident.
What is you SHOULD NOT pull on the key, force they key out