Benchmark Guide
Terminology
Employee Manual/Customer Service
Clerk's Website
Redaction
100

This tab is where you will find any remarks or comments pertaining to specific actions in the case such as why an action was done or where a document was sent.

Notes Tab

100

What is another name for a warrant?

Capias

100

Name 3 items that would be inappropriate attire.

Crocs, Capris, Sweat Pants, Hoodies etc.

100

How will I know if the Courthouse is open during an extreme weather event?

Listed on the Home Page

100

The reason for requesting court records must be disclosed in writing. True or False?

False

200

This tab provides an overview of the case such as case type, scheduled events, judge assignment and status of the case.

General Tab

200

What is a term for the “record” of the proceedings which holds the motions, orders, and other filings in a legal action?

Docket

200

An employee with 0-3 years of service will accrue ___ hours per year?

120 hours

200

What tab(s) allows you to view court documents on the website?

Records Tab or Public Records Tab

200

Generally, where would a public records request be made? (Email)

Email

publicrecords@escambiaclerk.com

300

This tab is where you will find the "final outcome" of a case.

Disposition Tab or Charges Tab

300

What is the term for the hearing where the defendant learns what charge(s) are being filed by the prosecutor and enters a formal plea of guilty, not guilty, or no contest?

Arraignment

300

Name 2 examples of Customer Service skills.

Empathy;

Patience;

Effective Communication; 

Keep It positive; 

Effective listening

300

What tab allows you to pay a court fine online?

E-services Tab

300

The Clerk DOES NOT have an independent obligation to redact confidential information in which three case types?

CA, SC, CC

400

This feature allows you a variety of options. The most common are sending documents electronically to various court support staff and emailing documents to parties.

Tools Menu


400

What is the term for a formal, legal document that orders a person or entity to perform or to cease performing a specific action, normally issued by the court or the clerk?

Writ

400

Name the 3 types of evaluations used by the Clerk’s office.

Probationary Review Evals;

Annual Evals;

Self Evals

400

True or False:

You can find deeds for homes located in Escambia County through the website.

True

400

Name 3 types of “Public records”

Emails 

Policy Manual 

Personnel -Records 

Etc.


500

This toolbar is used to manage all docket images for a docket entry. It allows you to scan, print, and redact, along with other actions.

Image Viewer Toolbar

500

What is the term for a phrase used in an order or judgment when the court wants the order or judgment to be effective as of a date in the past rather than the date the order or judgment entered?

Nunc Pro Tunc

500

Name 3 “examples” of Effective Communication.

Clarity, Concise, Correct, Complete, Consideration, Concrete, Courtesy

500

What tab would you use to request an electronic certified copy?

E-services Tab


500

Name five categories from the list of 25.

1. Dependency 2. Adoption 3. SSN, Bank Account, Charge, Debit & Credit Card Numbers 4. HIV 5. STDs

6. Birth and Death Records 7. Pregnancy Termination by Minor 8. Baker Act 9. Substance Abuse Records 10. Incompetency 11. Estate Inventories and Accountings 12. DV Victim Address 13. Child Abuse & Sexual Offenses 14. Gestational Surrogacy 15. Guardianships & Minor Settlements 16. Grand Jury Records 17. Family Services for Children 18. Juvenile Delinquency 19. Tuberculosis 20. PSI Reports 21. Forensic Behavioral Health Evals 22. Drug Court Records 23. DV Injunctions Prior to Service 24. FDLE Sealing of Criminal History 25. Human Trafficking Victim Expunction