It's a Genius Idea
This is the correct time quote for a depot repair with a swollen battery.
12-14 Days
Average run times should be below this amount of time.
2 Minutes
We should always confirm a customer knows these two or maybe three important pieces of info when checking in for a Genius Bar appointment.
AppleID/Password
If their device is backed up
This is what LRR stands for when a creative is zoned "LRR"
Learn Rehearse Review
This is the difference between a flat rate and a tiered rate repair.
Accidental damage.
This operations employee has the most runs this quarter with 908!
Colin
Shop with a Specialist is best positioned when a customer is unable to do this.
Wait in store for help from a Specialist.
This type of repair should always be closed at the end of a Genius Bar session.
Basic Troubleshooting
This diagnostic should be run before checking in AirPods diagnostics.
HDI / Serial Number Reader
These two accessories are brought out with either an iPhone or Mac run.
20w Power Adapter
USB-A to USB-C adapter
Customers with book from home reservations can check in for their appointment this amount of time early.
Up to 10 minutes.
This is the number of people who can be in a Today at Apple Group Reservation.
between 3 and 15 attendees
While they make things sound better, these should be removed before getting checked in for testing or repair.
Ear tips/pads for headphones.
This step may help when returning a loaner phone that's having difficulty running diagnostics.
Restore device on a Genius Bar floater.
This is how specialists can help runners connect and personalize during the runner experience.
Share fun info related to the customer in runner request notes. (Ex: First Mac, Birthday)
When space permits, Mac Genius Bar appointments should be seated at these two tables.
B5 and C5
These are the names and roles of ALL of our forum team.
Creatives: Max, Terique, and Billy ; Creative Pros: Grace, John, Draven, and Alex ; Programing Expert: Glo, Lead Creative: Annie
This last step in the repair process demonstrates the care we put into a repair before it is returned to the customer.
Polishing the Apple. (cleaning the device)
These are the steps you would need to take to swap an in-warranty accessory when their hero product is out of warranty.
1. Create an SNR detailing why the accessory should be covered.
2. Verify the proof of purchase and add date of purchase to notes. Add photos of accessory.
3.Add part to order.
4.When part arrives contact CSS for CS code to cover repair.
This type of run is claimed by our RFP tech.
Service Non Repair Runs
Walk in appointments should only be checked in when in these two statuses.
Notified or Reminded.
This is the unbelievable number of T@A sessions all Creatives must learn, review and be able to facilitate. (answer can be within 5)
55
This should be added to all KGB parts before being returned to sellable.
KGB "Date" "Repair Number not used in"