Reporting
What day of the month is the Security audit due on?
The 10th of each month.
When should the ATM be checked for skimming devices?
Every morning, including Saturdays prior to opening.
Which form is the 1st dual control form found in the MSA?
Main Vault Opening/Closing log
True or False: Key Access Cards should be logged on the Branch Key Control Log and on the Key and Combo assignment log?
True
On May 4 1970, what beverage was named the state beverage of Massachusetts?
Cranberry Juice
What percentage does Business DDA have on the scorecard?
Business DDA = 20%
When should new employees receive check signing authority?
After 3 months, unless a manager has reason to delay the authorization
True or False: The spot check review log has typed initials by the reviewer
False - should always be "wet" initialed
When processing a cash order though COCC, what must be included in the description?
"Branch Location Name" "Federal Reserve or Empyreal" - Shipment out/Delivery In
Needham was once a large town that include this other NB branch town
Wellesley
When requesting a temporary limit increase for consumer mobile deposit which CM contact type would you use and who do you send the CM to?
Exception Request
Digital Banking (event should never be assigned to an individual person)
What two forms of ID are acceptable for a senior citizen or minor that does not have any picture form of ID?
Social Security Card and Birth Certificate (RET 3.137)
How often should the Robbery Kits be reviewed? and where should they be kept?
Quarterly
All teller stations and offices
What is the total cash drawer limit and how should the total be broken down? (excludes SBC)
7500.
Working (top drawer $3500.
Second drawer (locked) $4000.
Dog
If branch cash limits exceeds requirements, what steps do you take?
update cash usage report
send detailed email to RA to explain why the branch is over
include detailed email in MSA
Does a signed withdrawal slip suffice for changing an account from dormant to active?
yes as long as dual control was followed during the process- Customer must sign dormant notice or account maintenance form to acknowledge the status of other accounts if no transaction made into those accounts.
On the Night Depository Log the first two entries are: Blank and Blank
Date and Entry Time
What is the process for deleting a transaction after the COCC cutoff time?
Call COCC to delete image
Then withdraw funds from customer account and credit the correct GL
Contact customer
This transportation system originated in London, and was the 1st transportation system in the United States,
The Subway
What are the two reports branches should utilize for customer outreach in regards to Abandoned Property?
Weekly Abandoned Property Report
Deposit Operations Official Check Tracker
What were the 2 most recent changes in regards to how we process & review overdraft fees?
1. A customer will only be charged a max of 4x a day in od fees.
2. If a retry payment is presented we must waive the fee.
Per the MSA instruction procedure, when should the branch review Debit Card Applications in iDentifi?
– Each morning an employee should be reviewing all debit cards within iDentifi.
In what situation would COCC not require dual control to change an account from dormant to active?
When a passbook savings is updated, however, accounts need to be returned to dormant status if appropriate paperwork is not filed
This particular Holiday was outlawed in Boston in 1659?
Christmas
This was due to Puritans believing the holiday was too indulgent and therefore immoral!