Branch Security
Where is the Post-Robbery Packet required to be kept?
What is the Greeter Station
*If there is no greeter station - it must be kept at the workstation closest to the entrance
NFCU has cash-level guidelines to protect our assets and minimize potential security risks.
What is the maximum cash-level amount for a cashbox at an open MSR desk including coin and unfit currency. (Business hours - and after Business hours)
During - $250
After - $100
Mr. Jones visits the Hanbury Branch to complete a deposit.
NFCU item - $200
BOA check from grandmother for his Birthday - $300
Please determine the hold process
$225 Available
$275 1BDH
How many ID's does a Non- NFCU card cash advance for $25 require?
2
The purpose of _______ is to assist law enforcement in identifying and preventing money laundering and terrorist financing through the US financial system. It provides a trail for law enforcement to track
BSA
How often must the All-Clear signal be changed?
What is Quarterly
Cash Box guidelines, when a cash box is out of balance, what amount requires a team leader or SMSR to perform the Level One Override?
$25 or more
Business member Mr. Smith visits the Churchland Branch to deposit a few items some to his Business Account and some to his Personal Account
$100 cash for his Personal account
$2000 Cashier's check for his Personal account
$500 Treasury check for his Business Account
Please determine the hold.
Personal Account
$325 Available, $1775 - 1 BDH
Business Account
$225 Available, $225 - 1BDH
The ID checking guide can be used to assist in making a positive ID on an individual. The online version allows the team members to discreetly verify ID's
How would you access the electronic ID guide?
USD - Member Resources - ID Guide
User name - Navy
Password - Navy
Where are evacuation plans required to be kept?
Green Folder - Greeter Desk
If a person requests entry to your branch claiming to be a Navy Federal Employee, what is the process to allow entry?
They must provide a valid gov't issued photo ID, and you must confirm them using the Employee Directory
Navy Federal offers Language Assistance - The three options are:
* Team member fluent in preferred language
*Over the phone via the Voiance Translation Service
*Using a trusted individual translator
Which of these options are the only assistance option for lending applications and OOPS enrollment
Trusted Individual Translator
If an extended hold is placed on an item, what must be completed in Encore? and if Encore is not operational?
Encore is not operational - Extended Hold Notice (NFCU 588)
Non NFCU Cash Advance - If the identification presented is not listed as an "ID Type" option in Encore, the ID does NOT need to be documented in Encore. Instead, the ID must be documented by adding ____?
USD comment with expiration of 1 year - documenting the type of ID
How would you process a gift card purchase by by Navy Federal Credit Card?
Visa Pas
Identifying Transactional Red Flags - Name one type of identification clue that would prompt you research deeper into a transaction
Member is unable to answer basic account relationship questions
Form of Identification is altered
Out of state ID is presented
Physical description on ID does not match person
Recent changes to email, phone, address, codeword
Non Navy Federal Cash Advances are considered high risk transactions that required additional questions to be asked to confirm identity. Please name 3 of the questions that can be asked
*What are the last 6 digits on your debit card
*What accounts are linked to your debit card
*When was your last ATM transaction
*Who is the authorized user on your NFCU credit card
*What is you joint owner's name and DOB
*Who sponsored your membership with NFCU
*What is the name of the person you sponsored for membership
What is the make and year of the collateral on your NFCU loan
Who did you last send money to via Western Union/Wire Transfer
What account is securing your share secured loan
Mr. Tom a 1 year joint owner on a checking and savings account decided to open a new membership account at the Lascara Branch yesterday. He is now back to deposit 3 checks into the new membership account.
US Treasury Check - $2200
Air Force Aid Society Check - $400
Personal check from Truist for home improvement work he completed for a friend - $2200
Please determine the hold
No hold - $400
1BDH - $2200
2BDH - $2200
Mrs. Susie is visiting Greenbrier to transfer $22,000 to another NFCU member.
She has her North Caroline DL - 123456789 exp 5/22
She also has her Vehicle Registration from North Caroline - 8888
How should her identification be documented?
What documents are required to be given to a New Member?
*New Member Summary (NFCU 91A)
*NFCU Products & Services (NFCU 1314)
*Navy Federal Important Disclosures (NFCU 606)
*Schedule of Fees and Charges (NFCU 2043ep)
*Current Rate Sheet
*NFCU Debit Card Disclosure (NFCU 210AB)
* Team Leader
* Robbery Reporter
* Witness Collector
* Crime Scene Preserver
* Post Robbery Coordinator
* Witness List
* Robbery Description and Identification Questionnaire
* Signs - Branch Closed, FBI, NCUA certificate, Local Authorities
What is the process for holding a new card mailed to the branch for a member?
*Search the member in USD
*Write the date the card was received on front of envelope
*Contact the member
*Add USD note
* Destroy after 30 calendar days
Mrs. Johnson is at the Suffolk Branch establishing a brand new membership. She has multiple deposits.
Check from NFCU - $500
Chartway Cashiers Check - $500
Personal check from USAA - $2000
Personal check from USAA - $500
No Hold - $500
1BDH - $500
2BDH -
5BDH - $2500
Mr. Davis who mentions she currently is retired visits the Janaf Branch to cash a check for $25,000.
What is required?
2 forms of ID - 1 entered in Encore and 2 in the CTR
Signature on the back of the check
CTR - job title/rank of position last held prior to retirement
If a member has been advised of a potential wire scam but still wishes to continue the wire, they must read, complete, and sign what form?
Wire Transfer Request and Attestation Form (NFCU 753B)