Operational Soundness Jeopardy

CIP

100

What tool is used when creating a notation on a pending application?

What is the Comment Generator ?

200

What two items do we need when notating an address for CIP? 

What is Address Document Type & Issuer ?

Example: W2 from NFCU. 

300

Name two acceptable forms of proof of address. 

1. Voters Registration Card

2. Paystub (within 2 months)

3. Unexpired Vehicle Registration

4. Insurance Docs 

5. Bank statement (within past 2 months)

6. Local/State/Federal Tax Docs

7. Utility Bill (within past 2 months)

8. W2 from Most Recent Tax Year

400

What do you do when you receive suspicious or fraudulent CIP documentation ?

Advise member that documentation will need to be reviewed and verified by Security. MSR will need to advise Team leader, complete a SAR and scan the documents to BSAdocs

500

What is the name of the new application that assists with Navy Federal Online (NFO) personal membership applications.

What is MORE AP?

ASAC

100

When a member would like to remove a joint owner but does not have their consent

What is Account Shut down?

200

When a member information has been used without their consent or knowledge

What is Account Compromise?

300

When is a Notice of Change completed during ASAC procedure?

When a member needs to change their direct deposit information to a new account 

400

What happens if an action fails during the ASAC procedure?

MSR must manually complete the tasks and place a note in the comment box in the ASAC tool

500

Membership $5 hold: What needs to be done if this action fails during ASAC procedure?

MSR must release hold of $5 in compromised mbrship savings acct, transfer funds to the new mbrship savings acct and place the hold for $5

Funds Availability

100

What needs to be used every time a member would like to deposit a check?

What is Check Hold Calculator?

200

What are some exceptions to placing holds for new members? 

If new member has existing relationship with NF (e.g joint owner on an existing account for more than 30 calendar days)

If a new member is being added as a joint owner to an existing account and the check is being deposited to the joint account.

300

What type of accounts use the personal membership to base check availability? 

What are Business accounts, Association accounts, Estate, Trust or Custodial accounts?

400

What are some factors to waiving a hold?

What are Extreme Circumstances, Emergencies, or Extreme Hardship?

500

Who can waive a hold for a member? What type of note is left on USD after waiving the hold?

Team leaders (SMSR if not Team Leader not available)  can waive a hold for a member and need to leave a member level note with a 6 month expiration that you advised the member on funds availability and that it was a one time exception

Alerts

100

Check Review Alert: When is the check review alert placed? What type of note is placed on UAD?

Check review alert is placed when MSR advising the member that the item cannot be accepted with a 30 day expiration on the alert as well as a UAD (member level note) with no expiration describing the item and the identified red flags. 

200

Change of Address alert: What are the procedures when a member has this alert?

When a member needs a change of address or new or replace a debit or credit card, you must review a second form of ID and add a member level note (1 year expiration) including Type, Issuer, and ID #.

300

ID theft victim: What are the procedures for this alert when performing any transaction?

Two forms of ID needed and member level note (1 year expiration) including Type, Issuer, ID # and ID was verified with FF. 

400

Suspicious person alert: What are the procedures to delete this alert?

Request two forms of acceptable ID, inform the member, and add UAD note (member level, no expiration) with 

• Verified member's identity to address Suspicious Person alert
• Type of ID(s)
• ID Issuing Authorities
• ID number(s)
• Expiration date(s) (if applicable)
• Indicate the documents were verified by  Fraud Fighter.  

500

Foreign nationals alert: When is this added to UAD?

This alert is added when member is a foreign national and an invited guest of the DOD to work or to study.

Wires & Western Unions

100

When is the wire transfer form required and attached in ePass?

The wire form is required to completed and attached in ePass for every request made at the branch

200

Is a Wire Attestation form still required for Wire request with red flags?

Following the Wire Scam Escalation guidance, Team Leaders are able to deny wire request with three or more red flags, therefore, Attestation form would not be required

300

How many red flags are needed to deny a wire request?

Three or more red flags

400

What are some red flags to deny a wire request?

1. Member has not initiated a wire within the past year

2. A request for an international wire

3. More than 2 wire transactions within 10 days

4. The payee of the transaction is on the the Payee Hot List

5. The transaction is made from the proceeds of large deposit(s) - (e.g greater than $5k within last 30 days, the wire transfer is 50% greater than the deposit amount)

6. The transaction is for more than $20k

500

What type of note does a team leader need to place when they have denied a wire request?

USD note (member level) with a 7 year expiration including the payees name, amount, purpose of wire, domestic/international wire, and reason for denial