CIP
What do you use to create a note that is placed on a pending membership application? What web browser do you use to open it?
CIP Comment Generator (Pega based) and open it on chrome
What section requires initials?
What is GAP section?
What needs to be used every time when a member deposits a check?
What is Check Hold Calculator?
Check Review Alert: When is the check review alert placed? What type of note is placed on UAD?
Check review alert is placed when MSR advising the member that the item cannot be accepted with a 30 day expiration on the alert as well as a UAD (member level note) with no expiration describing the item and the identified red flags.
When is the wire transfer form required and attached in ePass?
The wire form is required to completed and attached in ePass for every request made at the branch
Name two acceptable forms of proof of address for CIP.
Where was the first Thanksgiving held?
Plymouth, Massachusetts
Do Americans prefer apple pie or pumpkin pie?
Apple pie
Change of Address alert: What are the procedures when a member has this alert?
When a member needs a change of address or new or replace a debit or credit card, you must review a second form of ID and add a member level note (1 year expiration) including Type, Issuer, and ID #.
In Christmas Story Movie. What pack age arrived label " Fragile"
Lamp in the shape of a leg
What two items do you need to notate when inputting proof of address documentation?
What is Address Type & Issuer?
Example: W2 from NFCU
According to a poll, what Thanksgiving side dish is the least popular among Americans?
What is Green Bean Casserole?
Which type of accounts are check hold based on the personal membership?
What are business accounts, association accounts, estate, trust or custodial accounts ?
What phrase made popular in the book “A Christmas Carol” expresses annoyance with cheery holiday celebrations?
Bah humbug!
How many red flags are needed to deny a wire request?
Three or more red flags need to be present or in addition red flags, team members are empowered to escalate any wire request to a leader for review when a scam is suspected.
What is Buddy the Elf's favorite breakfast food?
What is Candy Spaghetti?
What form is required to be filled out when setting up an ACH for a member?
What is Automatic Funds Transfer Authorization via ACH? Form 633
What are circumstances to consider when waiving a hold?
Extreme circumstances, emergency or hardship.
Suspicious Person alert: What are the procedures to delete this alert?
Request two forms of ID, advised member of activity, notate UAD under member level with no expiration with the following:
What are some red flags to deny a wire request?
1. Member has not initiated a wire within the past year
2. A request for an international wire
3. More than 2 wire transactions within 10 days
4. The payee of the transaction is on the the Payee Hot List
5. The transaction is made from the proceeds of large deposit(s) - (e.g greater than $5k within last 30 days, the wire transfer is 50% greater than the deposit amount)
6. The transaction is for more than $20k
What is the name of the new application that assists with Navy Federal Online (NFO) personal membership applications.
What is the MORE AP?
Can commercial accounts be added as an external account?
What is Commercial accounts may not be added by MSRs and members are strongly discouraged from adding commercial accounts. If member insists advise the external FI could reject and ACH origination
One of Santa’s reindeer shares a name with a famous symbol of Valentine’s Day. Which reindeer is that?
What is Cupid?
Which is the most popular day to shop during Thanksgiving weekend?
What is Black Friday?
What’s the name of the family featured in National Lampoon’s Christmas Vacation?
The Griswolds