Walk Through Opening & Closing
How many team members must be present before someone can enter to clear the branch?
2
What dollar amount prompts a second ID in encore?
$3000.00
What is the purpose of the Bank Secrecy Act?
Help identify the source, volume, and movement of currency/monetary instruments to protect against money laundering and terrorist financing.
Do you have the branch number in your phone?
Yes
When providing required disclosures to a member for a lending product, where must you read them from? Why?
From the applicable eNET page. Disclosures within our lending systems are not up to date
If the branch is closed, can a member exit the building to grab their ID from car real quick?
No
What dollar amount requires a signature for debits in encore?
$10,000.01
What were SARs renamed to and what does the acronym stand for?
UAR (Unusual Activity Referral)
Where do we meet in an evacuation scenario?
Target first. If Target is not available we will meet at Olive Garden.
If you suspect another team member is involved with fraudulent activity, where do you go to report it?
Report a Concern button on eNET homepage and then to the suspected fraudulent activity form
Can a third-party security representative (e.g., guard, off-duty police officer) act as one of the two required team members for opening and closing the branch?
Yes
Can a cracked or torn ID be used by a member for identification purposes?
Only with Team Leader approval.
When are you required to submit a CTR and what does it stand for?
Any cash coming in or out over $10,000.01. Currency transaction report.
What do you do if you answer the phone, and someone is calling in a bomb threat?
Remain calm and listen carefully. Take notes and keep caller on the line as long as possible. Report incident to security and leaders.
When printing out a replacement/new debit card, what must the name on the printed card match?
The name on the member’s government issued photo ID – which should also match USD
Name 3 items that leaders are checking during our closing procedures
All vaults and locked drawers/cabinets are secured, no PII, no unauthorized individuals remain in the branch, lighting is on throughout the building, window shades are high enough for visibility, and the all-clear signal was reset
When are you required to use the fraud fighter pen and what must it be used in tandem with?
Every time you assist a member in tandem with the electronic ID guide.
Are Elder Abuse submissions confidential?
Yes - you should only share that you have submitted one if there is a business need. Do not notate the account or advise the individual that you have submitted a coupon.
Name 4 events that qualify as a critical scenario
Active assailant, bomb threat, gas leak, fire, chemical spill. Escalated abusive member, robbery, war/terrorist attack, abandoned weapons, broken windows or doors, clear indication of a burglary, suspicious substance or powder incident
When a member comes in to purchase a VISA gift card, when should you provide the sleeve with the required disclosure?
It must be provided prior to processing the transaction.
Can a business partner clear the branch?
No as their space can be locked and armed separately. They must only enter through their side until branch personnel has cleared the branch space.
Are minors required to provide ID?
Yes if they are unaccompanied and between 14-17 years old.
If you encounter an entity that has been sanctioned by OFAC - what do you do?
Do no process, change, or cancel transactions that involve these countries or jurisdictions. If applicable, place the dollar amount of transaction on an unexpired hold. Contact OFAC_Reviews.
Can you provide the phone number for Security Force Pensacola?
(850) 912-0090
How do you report a suspicious e-mail if your "report phishing" button is not available?
The email can be forwarded to suspect@...