Show:
Retention
QCC
Miscellaneous
ID's
Required Disclosures
100

What is the retention period for daily work?

What is 2 weeks + current

100

What is the max amount of cash a teller can have in their cash bag after business hours?

What is $250

100

What is the maximum amount of cash we can withdrawal for a member without an ID?

What is $100

100

Name three Behavioral Red Flags

What is body language, the individual does not seem to be familiar with or understand the transaction they are requesting, individual is upset with having to answer backup ID questions, individual avoids making eye contact, individual is unusually talkative or avoids conversation, individual is being coached or directed on their request, Transaction requested falls just under the threshold of completing any required reports, individual changes their request after learning more information about their accounts.

100

What is number of our Important Disclosures?

What is 606

200

After how many days of having a members title at the branch are we required to send it back to TMS?

What is 30 calendar days

200

If you suspect a team member of fraudulent activity what are the 3 ways you can report it?

What is report a concern button on Enet, report a concern hotline number in break room and in USD under systems and applications

200

What must we use on all State issued Drivers licenses to verify them in the branch?

What is the fraud fighter pen

200

What are three Primary Government ID's that can be used for CIP? 

What is State-issued driver's license, State-issued identification card, Government-issued Passport or Passport Card, Permanent Resident Alien Card, Military and CAC card, Native American Tribal ID card   

200

If an existing member has just opened another account what disclosures must we give them?

What is the

  • Navy Federal Important Disclosures (NFCU 606)
  • Schedule of Fees and Charges (NFCU 2043ep)
300

What is the retention period for a wet signature (non cash advance)?

What is 2 weeks + current

300

Who do you send the PII incident reporting form to?

What is BOD Risk Office and Branch Leadership

300

Why are we required to check the international countries and currencies list when processing an international bank wire?

What is to determine if NFCU can sent the wire and if additional steps must be taken before submitting the wire

300

How do you record an unlisted Government ID in Encore?

What is Select Other or Other Govt ID with Photo, enter the identification type and number in the "ID Number" field,

300

What disclosures should we be giving new members with a checking account?

What is 

NFCU Products & Services Form/Brochure (NFCU 1314)

  • Navy Federal Important Disclosures (NFCU 606) 
  • Schedule of Fees and Charges (NFCU 2043ep)
  • SSA-89 (MORE applications only)
    • Utilized to complete the Consent Based Social Security Number Verification Service (CBSV) disclosure within MORE

The Current Rate Sheet must be provided only if a member asks about deposit rates.

400

What is the retention period for a wet signature for a cash advance?

What is 6 months + current.

400
What is the number for the bomb threat instructions?

What is 2072

400

How can we assist members in the branch that do not have identification for us to print them a debit card?

What is 

  • Verify identity by completing the Backup ID procedure. 
  • Order replacement debit cards to be delivered via mail using the established guidance.
    • The replacement cards must be mailed to the address on record.
400

How would you record Vehicle registration as secondary ID? 

What is the last four digits of the vehicle registration must be documented (e.g., 5678).

400

What is the name and number for the CD disclosure we are required to give members?

What is the Combined Certificate Disclosure (NFCU 602ED)

500

What is the retention period for written requests for a trust closure?

What is 1 week + current

500

A membership savings account can be reopened within how many days of closure

What is less than 30 days

500

List three prohibited ID's

What is 

  • Photocopies of  any military ID or Common Access Card (CAC).
  • IDs that are expired or appear to be altered
    • Damaged (e.g., cracked, torn) IDs must be approved by team leaders.
  • Temporary IDs with a restriction printed on it
  • Electronic versions (i.e., not a physical card) of driver's licenses
  • Foreign government issued identification in non- English (exception can only be made by a team leader or MSR IV/V)
  • Two unexpired state/Government issued IDs (e.g., driver's license or state ID from different or same state, US or foreign passports).
    • Only one state issued ID can be accepted.
500

When processing transactions of $3000 or more in UAD what information would you include in the note and for how long?

What is Type of ID, ID Issuer, ID #

  • Example: Member/non-member presented driver's license and Military ID; issued by the state of FL/DoD; #T61-60-1505/1254110541-001

    and for one year
500

What disclosures should we be giving prospective members?

What is

  • NFCU Products & Services Form/Brochure (NFCU 1314)
  • Current Rate Sheet if a member asks about deposit rates
  • Membership Application (NFCU 97)

If requested, team members should provide a prospective member with the following:

  • Funds Availability Schedule (NFCU 668)