Sales
Exception Items (tendered as free such as Pins/Badges) can ONLY be exchanged.
True OR False
What is False?
No returns for items tendered as free.
Name two forms that must be completed when placing a sale onto the COG (Customer Owned Goods) Rack.
What are a SOLD tag and the COG log?
Notate on the COG log: Client Name, Client Phone Number, Associate Name, Purchase Date, Transaction Number, # of items purchased, Date of Alteration/Repair Completion, Date Client was contacted, Method of Contact (Left Message, Text, Email), Associate contacting client, Date of Pick Up/Shipment, Method (Pick Up or Ship), Tracking, or Refund Date and Transaction
The associates assigned to an Area of Pride are solely responsible for the organization of that category.
True OR False
What is False?
The associates assigned to an AOP are the captains of that category, ensuring all tasks are completed. However, the entire team should be respectful of the time spent and help maintain.
All Dior Handbags benefit from a ___ _____ guarantee.
What is 2 years?
With Proof of Purchase, all Dior Handbags benefit from a 2 year guarantee. This excludes any damage resulting from improper treatment, normal wear & tear, and/or any repairs that was carried out by an unauthorized workshop.
You may use another associate's Digital Access Card or FOB.
True OR False
What is False?
Each associate is assigned a Digital Access Card or FOB. AP can track which card or FOB is used to open the case line or door. DO NOT risk someone else using the ones assigned to you.
Name three products that cannot be returned.
What are:
Evening Wear, Exotics, Furs, Fine Jewelry over $10K, Timepieces, Earrings, Cosmetics, Bathing Suits, Eyewear (Sunglasses), Sale Merchandise, Personalized merchandise, Special Orders, Altered Merchandise
Purchases made with PBL (Pay By Link) may be picked up in boutique.
True OR False
What is False?
When a PBL is sent to a client to pay for a purchase, the PBL Form must be filled out and the purchase must be shipped to the billing address of the credit card. The PBL confirmation must also be attached to the receipt. A manager must initial the receipt.
This is how often you should work on your Area of Pride.
What is daily?
Going over your Area of Pride daily will ensure it is well-maintained.
The prices for services are the same for SLGs and Bags.
True OR False
What is False?
There are separate price lists for SLGs and Bags. If a service is not available on the price list, please request an estimate and notate on the repair form.
This must be completed by all vendors upon entering or exiting the boutique.
What is the Vendor Log?
The vendor log is on a clipboard on the corkboard next to the backroom door. All vendors must sign in and out and must have their belongings inspected by a Dior Associate prior to leaving. Vendors should not be entering or exiting through the front entrances. For any unknown vendors, please check for ID and contact a manager. Never leave vendors unattended in the boutique.
Two original forms of tenders that must be returned as a Corporate Mail Check.
Cash, Debit Card (No Visa/MC logo), Wire, Traveler's Check, and Personal Check
This form must be completed with all Phone Orders and Send Sales.
What is a Send Sale Form?
A Send Sale Form must accompany the Send Sale Receipts in order for the Ops Team to ship the purchase. If the transaction is rung as a Take, it must be re-rung as a Send Sale.
All tickets are inside the back pocket of bags in the backroom.
True OR False
What is False?
Tickets are attached to the outside of the bag, easily visible to scan for Cycle Count, or for you to see the style number/color. All bags are inside a dust bag, rolled down and tucked.
The length of time patent leather handbags have a special guarantee.
What is 10 years?
Discoloration of patent leather handbags, excluding color transfer, will be covered by a special guarantee, with proof of purchase. The handbag must be assessed and sent in as a claim. If approved, an exchange or credit note will be offered.
The Ingenico (Chase) Handheld Terminal should never be left on the salesfloor unattended.
True OR False
What is true?
The Ingenico (Chase) Handheld Terminal should never be left with a client unattended, or left anywhere on the salesfloor unattended. The client must chip the credit card themselves. Do not ask to see the credit card. Do not ask for ID. Do not offer to call the bank. After two declines of the credit card, ask for another form of payment. After two declined credit cards, please notify the client that we will not be able to proceed with the transaction. Clients may not enter a credit card number manually.
Pre-Authorization on the top of the Ingenico (Chase) Handheld Terminal indicates an approved pre-sale has been charged onto the client's credit card.
True OR False
What is False?
Pre-Authorization on the top of the Ingenico (Chase) Handheld Terminal indicates you have checked to see if the funds are available. No charges have been made to the client's credit card. Process the transaction again as a Sale.
You must _____ an _____ with a linked deposit in order for Shop In Dior Back Office to generate an order when your transfer arrives.
What is create an order?
Any deposits not linked to an order are non-compliant and will flag on the Weekly Exception Report. There is also a chance that your transfer will be put into stock since Back Office will not alert us that it is linked to an order.
Two ways Men's RTW bins are organized in the backroom.
What are:
- By Size
- Lightest to Darkest
- By Style (Short Sleeved Shirts, Long Sleeved Shirts, Hoodies, etc)
Name two types of leather that cannot get repaired.
What are:
Patent Leather, Ultra-Matte, Shimmer/Metallic Finishes, Exotics
Damages to handles, flaps, or pockets may allow for a Spare Parts order.
Name both locations of our Hold Up Trigger Alarms.
Where is in the ABM Office (under the right side of the desk) and the POS Room Near Women's Shoes (under the register)?
We will also be getting one installed under the main cash register. Wait for the threat to leave the boutique, lock the doors, and then hold the trigger for 3 seconds. This will avoid a hostage situation.
This form MUST be completed if a client uses $10K or above in cash, within a 24 hour period.
What is a Form 8300?
A VVIC (or above tier), or a well-established client (with boutique director's approval), may fill out this form, allowing the boutique to enter the credit card manually to process transactions.
What is a SOF (Signature on File) form?
When using a SOF, the form must be pulled from the binder (that will be in the SOF Binder, stored in the safe) and present at POS, under camera, when transaction is processed. A manager must initial the transaction receipt and return the form immediately to the binder and safe. SOF forms must be renewed every 12 months.
Location of the tickets for product on display.
What are the binders in the backroom?
There are 3 binders for display tickets: Men's, Women's, and FJT. Please scan the ticket with DiorStar to ensure the right ticket is used to process the transaction. Please remove the ticket from the binder when sold.
Name the two steps that must be completed for ABC Personalization.
What are Ring the ABC Personalization Service on the register and Create the ABC Personalization in ABC Back Office on the iPad or computer?
The ABC Personalization receipt from the register must accompany the product to avoid any delays.
If there is a protest or threat outside of the boutique, the doors must remain open and the team will stay in the back of the boutique.
True OR False
What is False?
If there are protestors or threat outside of the boutique, immediately lock the doors. For protestors, the guard will stand at each entrance and unlock the doors only for clients. You may walk clients out through the backroom entrance if the client desires. For active shooters or any other immediate threat, immediately lock the doors, go the backroom (with clients) and move to a secure area with a locked door. Close any doors that will lock and barricade as many locked doors between you and the threat. Please have the mindset of Run, Hide, Fight. Be prepared to protect yourself to get away safely - what can be used as a weapon?