Global factors (strategies)
researching to create innovative products
R&D
organising the physical layout of a workplace
process layout
the amount of customer contact during production
visibility
the expenses associated with meeting the requirements of legal regulations
compliance costs
learning from the best practice of businesses around the world
scanning and learning
classifying job activities in ways to make it easier for employees to successfully complete the task
task design
increasing the mix of products
variety
use of outside specialists to perform key business functions
outsourcing
cost advantages that can be gained by increasing the size of production
economies of scale
a promise to correct any defects
warranty
change in demand
variation
inputs that carry out the transformation process
transforming resources
purchasing supplies or services without being constrained by location
Global factors
a process that results in a happy customer
customer service
the amount produced
volume
inputs that are converted in the operations process
transformed resources