Goals that relate to particular aspects of the transformation processes.
What is Performance Objectives?
100
The focus on how well the product meets the standard of a prescribed design with certain specifications.
What is Quality of Conformance?
100
Refers to the time it takes for the production and the operations process to respond to changes in market demand.
What is Speed?
100
As a performance objective, refers to how consistent and reliable a business's products are.
What is Dependability?
100
Refers to how quickly operations processes can adjust to changes in the market.
What is Flexibility?
200
Refers to creation of individualized products to meets the specific needs of the customers.
What is Customization?
200
A process that allows a standard, mass-produced item to be personally modified to specific customer requirements.
What is Mass Customization?
200
A performance objective refers to the minimization of expenses so that operations processes are conducted as cheaply as possible.
What is Cost?
200
Defined as the usefulness and value that a product has from the consumer's point of view.
What is Product Utility?
200
Also called the tangible aspect of the service being provided, such as the application of time, expertise, skill and effort.
What is Explicit Service?
300
Based on a feeling and is therefore intangible. The implicit aspects of service are the psychological well being - the feeling of being look after - that comes with the provision of the service.
What is Implicit Service?
300
Involves integrating and managing the flow of supplies throughout the inputs, transformation processes (throughput and value adding) and outputs in order to best meet the needs of customer.
What is Supply Chain Management (SCM)?
300
Refers to the purchasing of inputs for the transformation processes.
What is Sourcing?
300
A broad term that refers to businesses purchasing supplies or services without being constrained by location. In the supply chain management activity, global sourcing means buying or sourcing from wherever the suppliers are that best meet the sourcing requirements.
What is Global Sourcing?
300
Involves the buying and selling of goods and services via the internet.
What is E-Commerce?
400
Or the use of online systems to mange supply, allows suppliers direct access to the business's level of supplies.
What is E-Procurement?
400
Refers to direct access from one business (the supplier) to another (the buyer), allowing the supplier to assess the needs of the buyer and meet them in a timely manner.
What is B2B?
400
The selling of goods and services to consumers over the internet, with payment usually by credit card.
What is B2C?
400
A term broadly referring to distribution but includes transportation, the use of storage, warehousing and distribution centers, materials handling and packaging.