Shower & Laundry
How many laundry pods may clients have for their laundry and where are they located?
What is 1 pod and where is in the bottom cupboard, by the sink in the hallway near Kiera's office.
FYI: Clients may NOT grab laundry pods, towels or any item from the cupboards. Please stop any client seen opening a cupboard and alert a DA and/or OC.
Where can I go, if I'm looking for a key or need a copy of a key I do not yet have?
Who is Amara the Operations Coordinator?
FYI: Amara can get approval and submit requests for keys, as well as look through a collection of existing keys to see if we have the one you seek.
How many bags can seniors have while in the Senior Center and where should they be?
What is one bag and with the client they belong to, at all times? They cannot be left unattended - this is an extreme security hazard.
IMPORTANT!!!: Please assist the Ops Team with noticing and locating the owners of unattended client bags, bikes and carts. Security should immediately be contacted for any suspicious items.
What is the Security extension and phone number?
What is x3712 and 323-860-3712?
What should be stored behind the SC Front Desk?
What is the boxes of newsletters?
FYI: Orchestrating the Front Desk is no easy feat and our Front Desk Team is constantly juggling MANY tasks at once. Please show them your respect and consideration by not storing items on their desk, under their desk or along the wall behind their chair. We thank you for your help!!!
Can clients wash shoes, duffel bags, weighted blankets or stuffed animals in the washer?
What is No, clients cannot wash heavy items, items that may damage the laundry machine or non-clothing items in the washer and dry.
Where do SC keys live?
Where is In the Key Box?
Important!!! Signing out the keys on the key sign out sheet is VERY important and helps up track down keys that go missing. Please sign keys OUT AND IN every. time. you. use. them!
Where is the Senior Bike Parking located and how do clients get into it?
Where is on P1 and by using the gate code, located on the extension sheet at the front desk?
FYI: there is a photo of the bike cage at the front desk, to show clients what they're looking for - the parking garage is confusing!
What best describes the Trespass Arrest Authorization Form that we keep on file, at the SC Front Desk?
- Form applies to any individual (not just banned ones) who refuses to vacate 1118 North McCadden Place
- This form ensures that if an individual is asked to vacate and they refuse, we have the option of calling the police to have them escorted off campus
- The form ensures that if the police escort them off campus but the individual returns within 24 hours, that individual will be taken to jail
- All of the Above
What is All of the Above?
FYI: We must ensure the following occurs if we decide to call the police:
Can breakfast items, sodas or events refreshments be given to Youth who ask? Can they be given to Youth Interns? Can they be given to non-clients who are not 50+?
What is breakfast items, sodas or events refreshments are meant for the people we serve - our clients?
FYI: Though we don't want people to go hungry, if a youth intern is asking for breakfast items daily, or a Youth is stopping by for sodas regularly, we do not want to set that precedent - especially for items that come out of our budget.
How does a client sign up for a spot to shower or do laundry?
What is visit the SCSEP table, to determine if an appointment is available, sign up for an available appointment and check in on the kiosk for the shower or laundry.
Important!!! A client cannot do both laundry and a shower at the same time. They must do one, then the other, if they can get an appointment.
What do the following acronyms and abbreviations mean?
What is Senior Center, Department Assistant, Operations Coordinator, Information and Engagement Coordinator, Senior Pride Pantry, End of Day/End of Business, Department of Aging, Senior Services, Ariadne Getty Senior Housing, Triangle Square, Gay & Lesbian Center, Aids Life Cycle, Senior Community Service Employment Program?
Who ya gonna call when you see an unattended bike, bag, cart, dog, cat, skateboard, jalopy, shopping cart or golf cart in the plaza?
What is security ext. 3712 or Security Number: +1 (323) 860-3712?
Where does the "Banned Clients and Persons of Note" PowerPoint live, in the G Drive?
What is "ThisPC > Senior Services (G:) > PARTICIPANT FEEDBACK, INCIDENTS & BANS > Bans + Persons of Note"?
Where can I look when I'm in need of office supplies, before I submit a request to Joe to order them for me?
What is the Office Supply closet, to the right of the client phone charging station in 1017.
Important!!!: With our tighter funding this year, lets make sure we are using supplies we have before requesting more to be ordered!
When is the shower and laundry room closed? Why is it closed at this time?
What is 12:30PM to 3PM? What is in order for the Maintenance Team to clean and sanitize the washer, dryer and shower rooms.
FYI: If a client enters the shower rooms during this time and will not exit, please contact Security at x3712 or Security Number: +1 (323) 860-3712
What are the key box codes?
What is top box - 244 and bottom box - 422?
IMPORTANT!!! Please keep the doors of the key boxes closed (not locked) AT ALL TIMES, to reduce the amount of visibility the keys receive. We're going for "out of sight, out of mind".
What size of bag can a client bring into the Senior Center?
What is any size - as long as it is only one bag!
FYI: Amara keeps donated suitcases in the Senior Pride Pantry for any unhoused clients who need to fit their items into one bag. There are currently two, extra large, rolling suitcases available.
How do I contact Security during an emergency vs. during a non-emergency?
What is press a duress button either under a desk (front desk, case management office desks, front desk) or press the security line button on a desk phone, labeled "security desk" vs. call the Security Number +1 (323) 860-3712 or extension x3712?
How best can we support our Front Desk Team:
- showing their workspace respect by not leaving our personal items on the front desk
- returning office supplies to where they belong after using them
- asking for assistance for finding items, instead of rummaging through drawers
- helping keep our eyes peeled for security concerns as we move about the Senior Center
- All of the Above
What is All of the Above?
FYI: Working at the Front Desk requires attention being pulled here and there at all times, making it very difficult to keep track of clients, bags, carts, bikes, incidents, spills and all the exciting things that take place on our Senior Center first floor. Keeping an eye out on our behalf is GREATLY appreciated.
How much time do clients have to shower?
What is 35 minutes?
Which doors are required to stay closed and locked?
What is All of the Above?
When can clients bring a cart into the Senior Center?
- Whenever they want, duh!
- When it is cutely decorated
- When they sneak it in, without us realizing it
- When they are either doing laundry, stopping by the Senior Pride Pantry or both of those things
What is When they are either doing laundry, stopping by the Senior Pride Pantry or both of those things?
Who do you call when the following occurs:
- a bike, bag, cart or dog is left unattended in the plaza
- a banned client is trying to enter the Senior Center or AGSH
- a client will not exit the shower room
- a client is completely ignoring the direction of a staff member
- Youth in the plaza are escalating or in a physical altercation
What is Call Security at extension 3721 or at their full security dispatch number +1 (323) 860-3712
What do you do when a client requests access to their Civi records?
- request they submit a written record request, either handwritten (make sure they sign full legal name and date) or by email (make sure they sign email off with full legal name)
- request they include the time, date, place and description of incident they are requesting for
- request they include contact information for the agency or person requesting the records (if it is someone other than them)
- all of the above
What is All of the Above?
FYI: This information is saved on the G Drive in the Department Assistants folder