In this type of theft, an account is opened with a customer's identity by someone other than the customer or an account is breached or taken over by someone other than the customer.
What is Identity Theft?
He conducts the Branch Operations Reviews, as well as provides a tremendous amount of support for our branches.
Who is Jeremy DeBusk?
Use this if a functional title has not been assigned.
What is "Not Title?"
She is our Regional Security Consultant.
Who is Donna Ciccarelli?
LFI...
What is a Large Financial Institution?
This type of fraud is the abuse, neglect or exploitation of any elderly, disabled or vulnerable individual. FCB has a duty to recognize and report this type of abuse.
What is Elder Abuse?
These are the three ratings you can earn on a Branch Operations Review.
What are Satisfactory, Needs Improvement and Unsatisfactory?
This document governs who can do what as it pertains to the deposit or borrowing authority on an account.
What is a Resolution/Declaration?
Call this department if you notice shady behavior prior to the branch opening.
What is the SOC?
TR...
This type of checking is any printed, photocopied or other reproduction of a check or negotiable instrument not authorized by the Bank or holder of the account on which the item is drawn. To identify this type of instrument at the teller line, you should verify the name on the account, verify the routing number, check for spelling errors, use image central to compare to previous items and verify with the maker if unsure.
What is a counterfeit check?
The frequency at which Branch Operations Reviews are conducted.
What is annually?
You must capture the signature of all account signers on this document and send it to Central Imaging within 30 days after sending it to host.
What is the signature card?
This is changed quarterly, and also, when someone leaves the Bank (voluntarily or involuntarily).
What is the All Clear signal?
RFI...
What is Request For Information?
In this type of scam, the business receives an email requesting invoice payment to an alternate account via wire transfer.
What is Business Email Compromise?
An annual review of all branches to ensure Bank policy, standard and procedures are being followed.
Signing this document allows business customers to use the Night Depository and also drop off deposits to be processed by the Bank.
What is a Drop-Off Funds Agreement - Night Drop/Over-The-Counter?
If you see these activated, stay put!
What are robbery lights?
ORE...
What is Operational Risk Event?
For these types of checks, it is policy that we contact the maker of the check if a not established customer is making a deposit over $5,000 into their FC's account.
What is an on-us check?
This area of the Branch Operations Review receives the most breakdowns.
What is New Account Documentation?
Persons on this document are able to initiate wire transfers in the branch, as long as it was signed by someone authorized to do so per the Resolution/Declaration.
What is a Funds Transfer or Wire Agreement?
Here is where you'll find your Robbery Kit, and other natural disruptions and Man Made Disruptions.
What is the Branch Emergency Manual?
MFA...
What Multi-Factor Authenticator?