New Business
Who's Who
Licensing
Commissions
Application Manager
Term Talk
All About Approvals
100
A change to the original application that must be signed off on by the client
What is an amendment
100
Use this email address, created for Libra agencies, for status inquiries on Banner cases
What is lga-libra@lgamerica.com
100
A code used to identify the agent for servicing and commission needs
What is an agent number
100
The best way to contact Commission Accounting
What is sending an email to commission@lgamerica.com
100
The area where you can find all documents, forms and communications
What is Inbound/Outbound Communications
Tip: use search features to find what you are looking for quickly
100
Longest term duration offered by LGA?
What is 40 years
100
The best possible rating for someone treated for Hypertension
What is Preferred Plus
200
A facility-specific form required to release medical information
What is a Special Authorization
200
Best person to contact education/training requests and help with cases is on fire / urgent escalations
Who is Relationship Manager, Lynn Clayton
200
What additional requirement is needed if the advisor answers ‘yes’ to any of the background questions on the BK10
Answer: What is a letter of explanation (LOE)
200
This occurs when premium is returned to a policyholder that an advisor received commission on
What is a chargeback
200
The area of App Manager where all status notes including requirement updates, underwriting information and licensing requirements can be found
What is Application History
Tip: use the Search to find what you are looking for quickly, key words, underwriting, rationale, licensing
200
The maximum issue age LGA will allow
What is age 75
200
The best possible rating for someone with sleep apnea that is compliant with treatment for 6 or more hours per night for at least 1 year with no residual symptoms
What is Preferred
300
This form, introduced in 2019, is required for all William Penn applications, including ones submitted via drop ticket
What is the Best Interest and Suitability Disclosure form PR116
300
Contact this new dedicated LIBRA case manager for urgent or time-sensitive matters related to Banner business.
Who is the Sr. Case Manager, Krystal Despins
300
Name of process where an advisor is appointed once they submit their first application
What is Just In Time
300
Commissions are not paid on this type of flat extra that is less than 6 years
What is a Tempoary flat extra
300
The area of the Offer that allows you to change the face amount, term duration, or enable Save Age
What is Customize Coverage
300
This allows the insured to stack coverage on one policy
What are Term Riders
300
The best possible rating for someone with current anxiety (only, no associated depression or other mental health impairment), treated with 1 medication, well followed and well controlled
What is Preferred Plus
400
The issue state is determined by where the ___ resides
Who is the Owner
400
Contact this person when you need to discuss a pending, postponed or declined case in detail.
Who is the Underwriter
Tip: Underwriter name can be found in upper right corner of case in Application Manager. If you do not know who the underwriter is you can contact the Underwriting Manager, Jill Winkleman
400
NY regulation to ensure producers and insurers are acting in the consumer’s best interest when recommending an annuity or life insurance policy
What is Reg 187
400
The Number of years a term policy must be in force before full commission will be paid on an internal replacement
What is 5 full years
400
This area may give further insight as to what is going on with a pending application
What is Workboard
400
Rider that only requires name, date of birth and social security number
What is the Child Rider
400
The best possible rating for someone that has a history of alcohol abuse with 1 treatment over 10 years ago and no subsequent use?
What is Preferred
500
This latest enhancement now alerts the underwriting automatically to alert for review when evidence is returned for applications are in a closed status.
What is Reopen enhancement
Benefits:
✓ Eliminates the need to manually notify us when evidence is received on closed files.
✓ Improved efficiency by reducing manual effort and timing delays.
✓ Enhanced consistency and accuracy of reopening process.
✓ Improved customer experience by enhancing reopen timeliness.
500
Your two best contacts for questions about product, help with matching a premium, and illustration assistance.
Who is Internal Account Manager, Martie Mclaughlin and Internal Account Coordinator, Nathan Olterman
500
This recent Offer release process change is speeding up application delivery for approved business in states where the writing agent has ____ been appointed.
* PA not included
What is NOT been appointed
•New process - Offer release: Approved business in states where the writing agent has not yet been appointed will no longer delay the offer solely for the completion of the appointment. *PA not included
•Update - Offer release: If an offer is pending a background check or agent re-appointment, then the system will automatically release the offer once NIPR updates.
•Email communications: Your agency contact will be notified when…
- A policy is issued with a pending appointment
- Commissions are released after appointment is activated
500
Full commission is paid either in the first year or over a 10 year period based on when this is completed
What is a Term Conversion
500
This button will give you access to Respond to a memo or Reopen a file
What is Enable Edit
Blue button located at the top of the screen
500
The 'OPT' stand for what in OPTerm
What is Options
500
The best possible rating for someone with Type 2 Diabetes diagnosed at age greater than 50, Hemoglobin A1c <7, favorable lipids and no complications
What is Standard Plus