Financials
What level of QuickBooks online is required?
Essentials
How many net active caregivers is the KPI?
8
How many levels of care are within Total Care Solutions?TM
7 - Active Care, Wellness Care, Personal Care, Transition Care, Care on Demand, Specialized Care, Skilled Nursing Services
What is the phone answer brand standard?
Answer 24/7
FAC
Franchise Advisory Council
How much cash on hand should you have when starting the business?
3-6 months cash on hand
How many sales inquiries is the KPI?
6
What is the franchise owner's cost for the Wellness Hub and Sensor?
One Wellness Hub $55/Month
One Sensor $5.50/Month
The Standard Package - 1 hub 2 sensors $62.50
The Plus Package - 2 hubs 3 sensors $95.00
How often should you run background checks according to brand standards?
Annually
KPI
Key Performance Indicator
What is the ideal gross margin percent?
How many marketing inquiries is the KPI
2
What is done every 30 days within Total Care Solutions?TM
Monthly Care Review Visits to ensure Plan of Care is current with individual needs of the client.
What is the quality assurance brand standard?
every 90 days
P&L
Profit and Loss
What is the goal for net profit %
12%
What is the conversion percentage KPI?
50%
What levels of care utilize TCS direct care visits?
ALL but Active Care
How many hours of training do your caregivers need according to brand standards?
12
Assessment
evaluation of clients' needs
What is the goal for office labor %
15%
How many days is your goal for AR?
15
Who should you reach out to if you are having trouble scheduling or billing for Total Care SolutionsTM ?
Products - submit a ticket!
How often do you need to send surveys according to brand standards?
quarterly
Inquiry
Call from potential client to ask about possible care