Front End
$100 per day
What is the store recovery goal?
85% or better
What is the Company LTSA goal?
Under 5 minutes
What is the ideal wait time in line?
BOB, LISA, & LANA
What are Bottom of Basket, Look Inside All, and Look Alike Not Alike?
6 feet and below and on the shelf for customers
What is shelf availability?
10 out of 10
What is the perfect customer experience for order accuracy and associate knowledge?
MAC & MITCH
What are Measure And Count and Merchandise In The Customer's Hand?
Customer Service, Shelf Availability, Cashier Friendliness
What are the key drivers of LTSA on the Sustainability Dashboard?
Urgent SKUs
What is generated when a BOPIS item is cancelled as not in stock?
"Scan if you can"
What is the best practice regarding IDs for new store credits?
8AM to 8PM
What are Power Hours?
Lockers, Service Desk, Pro Desk, then Receiving
What is the ideal staging location for orders from most effective to least effective?
D90, 42,31,78, backups & leadership team
Who are required to complete monthly accuracy cart?
Definitely Will or Strongly Agree
What at the targeted responses from customers for VOC questions?
Under 30 minutes
What is the regional pick time goal for BOPIS?