Operations Mgt.
What is the primary purpose of operations management?
A. To advertise products
B. To manage people only
C. To design, produce, and deliver goods and services
D. To control company finances
C. To design, produce, and deliver goods and services
What does the performance objective “dependability” mean?
A. Doing tasks at low cost
B. Doing tasks quickly
C. Doing tasks exactly when promised
D. Doing many different tasks
C. Doing tasks exactly when promised
What is a key purpose of operations strategy?
A. To manage daily customer complaints
B. To align operations with long-term business goals
C. To replace the marketing strategy
D. To control employee salaries
B. To align operations with long-term business goals
Which of the following is an example of product or service innovation?
A. Reducing employee breaks
B. Introducing a new service to customers
C. Increasing inventory levels
D. Closing a factory
B. Introducing a new service to customers
What is the main idea of lean operations?
A. Producing more than needed
B. Eliminating waste and improving flow
C. Increasing inventory levels
D. Focusing only on technology
B. Eliminating waste and improving flow
Which activity is the primary responsibility of operations managers?
A. Selling products to customers
B. Managing the transformation of inputs into outputs
C. Creating company logos
D. Setting government policies
B. Managing the transformation of inputs into outputs
Which performance objective is most closely related to changing volume or variety?
A. Quality
B. Speed
C. Cost
D. Flexibility
D. Flexibility
What is operations strategy mainly concerned with?
A. Daily employee tasks
B. Short-term advertising plans
C. Long-term decisions about operations
D. Accounting rules
C. Long-term decisions about operations
Which process type is usually used for high-volume and low-variety products?
A. Job process
B. Batch process
C. Mass process
D. Project process
C. Mass process
What is inventory mainly used for?
A. To increase waste
B. To stop production
C. To protect against uncertainty in demand and supply
D. To replace suppliers
C. To protect against uncertainty in demand and supply
Why is operations management critical in all organizations?
A. It only helps large companies
B. It controls marketing activities
C. It affects cost, quality, and customer satisfaction
D. It replaces senior management
C. It affects cost, quality, and customer satisfaction
Which performance objective focuses on doing things correctly and without errors?
A. Speed
B. Flexibility
C. Quality
D. Cost
C. Quality
Which of the following is an example of product or service innovation?
A. Reducing employee breaks
B. Introducing a new service to customers
C. Increasing inventory levels
D. Closing a factory
B. Introducing a new service to customers
What is the primary goal of facility layout design?
A. To increase advertising space
B. To improve flow and efficiency
C. To reduce product variety
D. To increase employee salaries
B. To improve flow and efficiency
What is capacity management concerned with?
A. Managing customer complaints
B. Managing employee holidays
C. Balancing demand and available resources
D. Designing new products
C. Balancing demand and available resources
Which of the following is part of the process hierarchy?
A. Strategy → Finance → Marketing
B. Operation → Process → Activity
C. Product → Price → Promotion
D. Supplier → Customer → Market
B. Operation → Process → Activity
What does the performance objective “speed” mainly relate to?
A. Low prices
B. Fast delivery and short waiting times
C. Employee training
D. High product variety
B. Fast delivery and short waiting times
Which decision relates to the structure of operations?
A. Staff training schedules
B. Facility location
C. Daily production planning
D. Employee motivation
B. Facility location
Why are people important in operations management?
A. They only reduce costs
B. They do not affect performance
C. They operate, improve, and manage processes
D. They replace technology
C. They operate, improve, and manage processes
What is the primary purpose of planning and control?
A. To stop production
B. To match supply with demand
C. To increase product prices
D. To reduce customer choice
B. To match supply with demand
Which of the following is an example of an input in an operation?
A. Finished products
B. Customer satisfaction
C. Raw materials
D. Profit
C. Raw materials
Which decision relates to the structure of operations?
A. Staff training schedules
B. Facility location
C. Daily production planning
D. Employee motivation
B. Facility location
Which of the following best describes product and service innovation?
A. Increasing working hours
B. Changing the company logo
C. Creating new or improved offerings for customers
D. Reducing the number of employees
C. Creating new or improved offerings for customers
What is the primary purpose of planning and control?
A. To stop production
B. To match supply with demand
C. To increase product prices
D. To reduce customer choice
B. To match supply with demand
What is the primary purpose of Statistical Process Control (SPC)?
A. To set employee salaries
B. To monitor and improve process quality
C. To increase production speed only
D. To manage marketing performance
B. To monitor and improve process quality