About Module
What is the Full name of Module
Operations Management
According to Slack, what is Operations Management?
Managing resources that create and deliver products and services.
Which process type handles one-off, large-scale, complex products?
Project process.
Define process technology.
Machines, equipment, and devices used to create/deliver products or services.
Difference between planning and control?
Planning = intention; Control = adjusting when deviations occur.
Module Code
2018
Name two transformed resources in operations.
Materials, information, customers.
What determines process design according to the volume–variety model?
Volume and variety.
Name three types of process technology.
Material-processing, Information-processing, Customer-processing.
What is aggregate planning?
Medium-term planning balancing production rate, workforce, inventory.
Where is my room and what is my room number
Second floor, 219
What are the five performance objectives?
Quality, Speed, Dependability, Flexibility, Cost.
Difference between MTS and MTO?
MTS = producer-specified & inventory-based; MTO = customer-specified & made after order.
What are the four key questions managers should ask about technology?
What does it do? How does it do it? What benefits? What risks?
What is dependent demand?
Demand derived from another product (e.g., car tires).
How many assessment s do you have?
3
Why can an operation rarely maximise all five performance objectives simultaneously? Explain using one example.
Because improving one performance objective often negatively affects another.
What is process mapping and why is it important?
Visual representation of process steps to identify waste and inefficiencies.
How does Industry 4.0 affect operations performance?
Improves flexibility, speed, predictive maintenance, digital integration.
Explain finite vs infinite loading.
Finite respects capacity limits; infinite overloads capacity.
When the submission deadline for Assessment 1 and 2
07 April 2026
Explain the triple bottom line principle in operations.
Profit, environmental sustainability, and social responsibility.
Explain how environmentally sensitive process design affects long-term competitiveness.
Reduces waste, improves sustainability, enhances brand reputation, reduces regulatory risks.
Evaluate risks of implementing advanced automation in a developing economy.
High capital cost, skill gaps, cybersecurity risks, resistance to change.
Which system is more suitable for Zara: Push, Pull, or Hybrid? Justify.
Hybrid (responsive supply chain with demand-driven elements).