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Service Management
Operations Management
Technology
Definitions
100
products are finished with automated systems instead of humans
What is continuous-process production
100
Productivity is the efficiency with which inputs are transformed into outputs
What is productivity
100
Long-Linked Technology, Mediating Technology. - Intensive technology
What are three types of service technologies
100
Workflow is the movement of work from one point to another in a system
What is Workflow
200
customer service and product quality
What is the two most important goals for a business to retain its customers?
200
Break-even point = Fixed Costs/(Price - Variable Cost)
What is the formula is for Break-even point
200
Links people or parties together seeking a mutually beneficial exchange of values
What is Mediating Technology
200
This control minimizes inventory in stores by sending out materials to workstations “just-in-time” to be used.
What is Just-in-Time Scheduling
300
ISO certification
What is an indicator to know the quality of a product and operations of a company
300
Break-even point = Fixed Costs/(Price - Variable Cost)
What is the formula is for Break-even point
300
A client is passed from point to point for various aspects of service delivery
What is Long-Linked Technology
300
Calculates the point at which revenues cover costs under different circumstances
What is Break-Even Analysis
400
Customer Relationship Management strategically tries to build lasting relationships with and add value to customers.
What is the purpose Customer Relationship Management
400
Occurs when the result of a work task or activity makes a product or service worth more in terms of potential customer appeal than at the start
What is Value Creation
400
A client is passed from point to point for various aspects of service delivery.
What is Long-Linked Technology
400
Orders replacements whenever inventory falls to a predetermined point.
What is Economic Quantity Control
500
aim for value creation
What is needed in order for companies or firms to manufacture and sell products and services, but make money at the same time
500
Productivity = Output/Input
What is productivity formula
500
Focuses the efforts and talents of many people to serve clients, patients or students
What is Intensive technology
500
Supply chain management strategically links all operation dealing with resource supplies.
What is Supply chain management