Refer to the end result of the business efforts- the good or service that is provided or delivered to the customer
- customer service and warranties as well.
What are Outputs?
100
refers to how well a business meets and exceeds the expectations of customers in all aspects of its operations?
What is Customer Service?
100
Is a promise made by a business that they will correct any defects in the goods that they produce or services that they deliver.
What is a Warranty?
100
Are goals that relate to particular aspects of the transformation process.
What are performance objectives?
100
Involves integrating and managing the flow of supplies throughout the inputs, transformation process (throughput and value adding) and outputs in order to best meet the needs of customers.
What is the supply chain management?
200
Sourcing, e-commerce and logistics are all three key elements of what?
What are the three key elements of the supply chain management?
200
involves the buying and selling of goods and services via the internet.
What is E-commerce?
200
B2B
What is business to buyer?
200
B2C
What is Business to customer?
200
is a term broadly referring to distribution, includes transportation, storage, warehousing and materials, handling and packaging.
What is Logistics?
300
involves the use of external providers to perform business activities.
What is Outsourcing?
300
is technology that is the most advanced or innovative at any point in time.
What is Leading Edge technology?
300
Is technology that has been developed and is widely used without question.
What is Established Technology?
300
Refers to the amount of raw materials, work in progress and finished goods that a business has on hand at any point in time.
What is Inventory/Stock?
300
The cost of stock that remains unsold.
What is obsolescence?
400
refer to those businesses processes that ensure consistency, reliability, safety and fitness of purpose of product.
What is Quality management?
400
Involves the use of inspections, measurement and intervention.
What is Quality Control?
400
Involves application of international quality standards and putting in place warranties.
What is Quality Assurance?
400
involves total quality management and Kaizen.
What is quality improvement?
400
refers to psychological resistance to change.
What is inertia?
500
refers the influence of global sourcing, economies of scale, scanning and learning and research and development.