Call Me, Maybe?
Orgs
Client Service 101
Trust the Ops
Baird, Math and Beyond!
100

An advisor wants to cover a portion of the PWM client’s advisory fee

Who is Account Transactions?

100

Operations New for You!

What is ConneXions?

100

You might use me to hand off our call to another associate.

What is a warm hand off?

100

Have a quick question?  You can reach me via ping, no pong.

What is Teams?

100

Voicemails should be answered within this amount of time.

What is 1 hour?

200

An advisor being charged discount sharing on a trade

Who is Commissions? 

200

We planned Ops-Toberfest and the Ops Picnic

What is Fun at Baird?

200

"To Provide the best financial advice and service to our clients..."

What is Baird's Mission Statement?

200

To provide the best answer, what can Beyonce and our peers expect us to actively do?

What is Listen?

200

These three numbers indicate good luck but are also a part of the address to this building.

What is 777, US Bank Building?

300

Two heads of the three-headed Advisory monster, these teams handle new advisory accounts and Align portfolios.

Who are Advisory Operations and Advisory Trading? 

300

Here to welcome new associates to Operations and they come bearing gifts!

What is Concourse?

300

We strive to answer calls within these many rings?

What is 3 rings?

300

You can expect this to not have LOL smiley face or TTYL when drafting.

What is a professional email?

300

Baird Operations consists of this many teams.

What is 34 teams?

400

I need to send an email to all of Operations.

Who is Ops Admin?

400

SQL, PowerBI, Excel or even Drafting emails. We can learn from each other.

What is Peer to Peer Learning?

400

Superior Client Service, The Dot and Emotional Intelligence are examples of this.

What are T&D Courses?

400

There's a meeting on the 29th floor... no jeans, no caps, no sneakers...

What is "dress for your day"?

400

All Teams messages and emails should be acknowledged within this timeframe.

What is 1 hour, and answered by the end of the day?

500

Oh no! A dividend reinvestment for equities needs updating.

What is Ops- Corporate Actions?

500

From Coffee Tasting to Dragon Boat racing this Org keeps pretty busy...

What is Operations Inclusion & Diversity?

500

The service standards that Operations is committed to is referred to as this.

What is OPS (Operations Partnership Commitment)?

500

Our Mission, Core Beliefs, and Associate Promise.

What is The Baird Way?

500

The number of years that Baird has been providing excellent client service.

What is 104 years?