This project continues to improve how we provide feedback and improve our processes.
What is Circuit?
100
This team has all the smiling faces that fix the technology you use every day at your desk and around the offices.
What is Desktop Support?
100
This system is used by Sales / Service to assist customers by phone, email or chat.
What is Embassy?
100
This person is the longest tenured member of Ops Tech team.
Who is Anu?
100
This team manages all of the technology for CustomInk's Operations.
What is OT?
200
This project set the system up so LAs can quickly see the notes that are only relevant to them.
What is LA notes focus.
200
This team sets up the Internet connections, phone systems and wifi used at all of the offices. Andrew Debnar leads this team.
What is Systems Administration?
200
Artists use this system day in and day out to ensure bulk orders look their best for CustomInk customers.
What is the Art Page?
200
These two team members prove that techies can be fashionable too and have been featured in Merchandising Moments.
Who are Tara and RJ?
200
This system orders approximately 60% of the blank shirts automatically.
What is ABO?
300
This project allows S/S and SA to break out line item charges for customers in the SuperQuoter. Those changes also automatically update the billing ledger and will update blanks changes in the details page by Spring busy season.
What is Billing/Blanks Awesomination?
300
This team manages the integration of our systems with third party systems that we use like Chat, Proship and Workday. This team is led by Mohit.
What is Business Systems?
300
This Operations tool allows orders claimed by out of the office Inkers to be redistributed to team members currently in the office to assure their customers are contacted in a timely manner.
What is Buddy Coverage?
300
This person is also the lead singer for an award winning Karoke team.
Who is John Hall?
300
This system is used to provide payment and statements for our vendor network based on the actual orders they printed.
What is the PCT?
400
This project automatically sends a 2 question email satisfaction survey to customers who have had phone contact with our Sales/Service team.
What is After Call Survey?
400
This team delivers the data day to day that we use to ensure our operations are running smoothly.
What is the reporting team?
400
This is the system our IHP production teams and vendors use to ship campaign (Booster) orders to buyers and organizers.
What is the ODT (Order Distribution Tool)?
400
This person spends his summers travelling to and from CI offices in his RV.
Who is Andrew Debnar?
400
This system is used by our vendor network to manage the work that is assigned to them.
What is HQ?
500
This project will allow Represent to send us their orders through an API so we can review, process and print them as we do CI customers.
What is Order Fulfillment Service?
500
This team has automated 60% of our blanks ordering.
What is Software Engineering?
500
The third party system we use to select the best carrier to ship orders to our customers.
What is Proship?
500
This person is a die hard Philadelphia sports who often brings Philly-related treats into the office.
Who is Brian Tennity?
500
This system creates the orders in the backend system after they have been entered on the site or by Sales / Service.