FAQs
You are doing a round in the weight room when a first-time patron asks you about the lockers. You tell her she can put her stuff in the lockers on each floor or the locker room. She says she doesn't feel comfortable leaving her stuff unlocked. A solution you can offer the patron is...
What is the vending machine that sells locks in the lobby?
Patron's membership is included in the fees of their tuition if they are a full-time/matriculated student
What is an undergraduate membership?
This is used to put in availability, schedule shifts, and manage shifts
What is Subitup?
Recreation and Wellness Polos
What is in the Equipment Room?
Main responsibility when sitting at the front desk
What is making sure patrons have a valid membership?
You are a monitor surveying the MAC courts during a weekday closing shift. A patron playing badminton with rented rackets asks you what time the rec closes that night. You tell them we close at 11PM . What other important info/times would be helpful to tell them?
What is the equipment room closes at 10:30PM/the MAC closes at 10:45PM?
Patron can renew their membership through our app/website monthly/annually with an online payment method
What is a graduate student and/or faculty/staff membership?
This is used to log your hours worked
What is Solar?
Lost Items
What is the Lost & Found or Room 119? *Check lost & found spreadsheet to see where the item is located*
When you are on a round, what is one thing you should be looking for
What is proper attire? What is proper use of equipment? What is belongings stowed?
A patron asks you to setup volleyball for them. You check 25Live to see if the wood courts are open. You see that a club has courts 1-3 reserved at 7PM - It is currently 6:45PM. Do you setup the net?
What is no - because of our 15 minute grace policy for all reservations?
Patron with membership can purchase this to grant one time access to the facility to an unaffiliated patron
What is a guest pass?
This software is used to check patrons in and store their membership information
What is Fusion?
What is the Ipad?
Greet patrons positively, answer the phone professionally, and navigate questions in a helpful manner
What is customer service?
Someone calls the front desk and inquires about swimming lessons for their child after seeing we have a pool. You politely inform them that...
What is we do not offer swim lessons?
Patron can renew their membership monthly/annually with cash/check and Prostaff assistance
What is an alumni and/or spouse membership?
This is a program used to see what events are happening in the building for the day
What is 25Live?
Membership information and pricing, Prostaff (contact) information, building maps, policies and procedures
What is the laminated booklet behind the front desk OR What is the student handbook?
While on shift, you should be reminding patrons to do TWO things
What is clean and re-rack their weights
An alumni who hasn't been to the facility since they graduated, is inquiring about a pool membership. Before they buy a membership, they want to know how deep the pool is. You tell them...
What is 13 feet deep?
This is a separate membership for everyone but undergraduate students
What is a pool membership?
This is an app used to view operating hours, fitness class schedules/registration, barcodes, membership/pass purchasing, etc
What is RecOnTheGo?
What is in the back office by the printer?
Name/describe all of the rounds you will complete during your shift
What is the front desk, courts (MAC and wood), weight room, and upstairs/cardio area?