Incidents
Name this incident type:
Driver arrives at shipper and is informed the load has been cancelled.
TONU
Transit - 809 miles
Pickup - ___ @ ___ ?
Delivery - 10/22 @ ___ ?
Pickup - 10/20 @ 16:00, 17:00, or 18:00
Delivery - 10/22 @ 07:00, 8:00, or 9:00
Where in MasterMind would you put any reference numbers associated with the load?
References section within the Orders drawer
Paperwork that is received once a load has been delivered
Proof of Delivery
P.O.D.
What internal tools can you use to remind yourself to complete a task at a later time?
Slack Reminder
Outlook Calendar Reminder
Appt: 11:00
Arrival: 10:45
Departure: 16:30
How many hours of detention are there?
How much would we owe the carrier?
11:00-13:00 (2 hours free)
13:00-16:30 (detention) = 3.5 hours
Detention = $175
Transit - 370 miles
Pickup - 9/20 @ ___ ? (facility hours 08:00 - 22:00)
Delivery - ___ @ ___? (facility hours 07:00 16:00)
Pickup - 9/20 @ 17:00, 18:00, 19:00
Delivery - 9/21 @ 07:00, 08:00, 09:00
Where in a load can you see what carrier rep. booked the load?
Routes Drawer, under booked by
Possibly in "Notes" tab in the operations drawer
Document that shows any and all awarded/contracted lanes for a customer
Rate Sheet
Bid Award Sheet
A load that a customer is asking for a rate on that is outside of our awarded lanes. The rate is intended to make money therefore we try to quote high with large margins
Spot Quote
Name two non-money related incidents
Late Pickup/Delivery
Wrong Pickup/Delivery #
No Contact
Temperature Discrepancy
Transit - 1452 miles
Pickup - ___ @ ___ ?
Delivery - 5/15 @ 17:00?
Pickup -
5/12 @ 20:00, 21:00, or 22:00
OR
5/13 @ 09:00, 10:00, or 11:00
Name 2 places you can find incidents in MasterMind?
1) On the home page under "Incidents tab" - incidents associated with your name
2) In the load under the "Incidents tab" - incidents associated with that specific load
3) In the Customer File under "Operations" and then "Incidents"
4) In the Facility File under "Operations" and then "Incidents"
Document that is given to Operations for each load that contains information and specifics about that load (pickup location, delivery location, weight, commodity, PO, etc.)
Tender
What departments are on the customer side at MoLo?
Customer Operations, Customer Sales, and Account Management
A carrier rep has notified you that their driver has a mechanical error on the way to delivery, what steps do you take next?
1) WAIT until the driver is fixed and then ask them for an updated ETA
2) If they are going to be late to delivery check with the shipper to see if they can work-in or if you need to reschedule the delivery appointment
Transit - 2304 miles
Pickup - ___ @ ___ ?
Delivery - 7/22 @ ___ ? (facility hours 01:00 - 06:00)
Pickup - 7/17 @ 12:00, 13:00, or 14:00
Delivery - 7/22 @ 04:00, 05:00, or 06:00
Accessorials that will require money to be added will be designated by checking what box within the incident?
The "Accounting" box
Paperwork that is given to the driver after the 3rd party service is completed loading/unloading
Lumper Receipt
Name 5 things you can find on a tender
Customer Name, Shipping facility and address, Receiving facility and address, Commodity, Weight, Truck Type, Temperature (if reefer), Customer Order #, PO #, Money
In Mastermind, where do you need to designate "TONU PAID ON LOAD 123456" in the ORIGINAL LOAD?
Notes tab and the incident
Pickup 1 - 12/1 @ ___ ? (facility hours 08:00 - 14:00)
Transit between PU1 & PU2 = 90 miles
Pickup 2 - ___ @ ___? (facility hours 07:00 -18:00)
Transit between PU2 & Delivery = 812 miles
Delivery - ___ @ ___ ? (facility hours 05:00-12:00)
Pickup 1 - 12/1 @ 11:00, 12:00, or 13:00
Pickup 2 - 12/1 @ 15:00, 16:00, or 17:00
Delivery - 12/3 @ 07:00, 8:00, or 9:00
What is the search feature called that searches all of MasterMind and what is the keyboard shortcut?
MasterFind
CTRL + P
An advance to pay for a service at the shipper or receiver (example: lumper fee) - A code is associated with this advance payment
Comcheck
Can you explain, in simple terms, what EDI is?
Our customer's internal system, electronically communicating, and sending information back and forth, with MoLo's internal system