Email Etiquette
You are going to be out of the office. This is indicated by (blank).
What is an Out of Office Reply
What is the Work From Home Policy Agreement
An employee contacts you because they received a suspicious email. Do This or that?
This: Assist the employee with determining if the email is valid or not
That: Tell the employee to ignore the email
Answer: This
True or False: All emails require a response.
What is false.
The ability is not an entitlement of any employee, nor is it a company wide benefit.
What is working from home.
If an employee does not call into work or does not appear during their assigned shift. Do This or That?
This: Give the employee an occurrence and wait for them to return to work
That: Attempt to contact the employee to determine their whereabouts
Answer: That
The 3 parts of an email.
What is the greeting, the body, and the closing.
The schedule type where an employee may work 3 days on campus and work from home 2 days.
What is Hybrid WFH schedule.
An agent makes an ER code error that caused the code to be called at the wrong location over the loud speaker. When you reviewed the activation report, you notice that the template was filled out with the correct location. They have no previous errors. Do you do This or That?
This: Provide the employee with a coaching on the corrective action form.
That: Chat with the employee and follow up via email
Answer: That
This function should be utilized only when communication applies to all.
What is, Reply All
Leaders are free to assign work as needed and may assign this as an accountability mechanism.
What is a WFH Task List.
An agent comes to you with a concern and needs BHS. She informs you that leadership provided her with the resource, however, she is unable to locate it on the Entranet. Is leadership considered This or That?
This: All supervisors, Sr. Managers, Directors, VP
That: Tabatha & Ashley
Answer: This (we are all leadership and should be addressed by our formal names.)
This should be considered when sending an email.
What is your audience.
This agreement may be terminated at any time by EHC.
What is the work from home agreement.
We receive a call from a clinic manager with a concern. The agent who caused concern is not your direct employee. Who is responsible for handling the concern with the clinic manager and the employee? This or that?
This: The individual who received the email and the employees direct supervisor
That: The individual who received the email
Answer: This