Metrics
Lean, IE or Six Sigma Tools
More Tools
Potpourri
Culture
100
The words for the acronym SMART.
What is Specific, Measurable, Achievable, Relevant, Time-Bound.
100
$1 spent on prevention will save $10 on correction costs and $100 on failure costs.
What is the 1:10:100 rule?
100
Acronym that describes the impacts to our workflows when silos are predominant in an organization.
CRIMP: Customer Exp, Resources, Innovation, Morale, Productivity
100
Direct costs associated with producing a product. Includes direct labor, materials, and overhead.
What is Cost of Goods Sold (COGS)?
100
Who said "a bad system will beat a good person every time".
Who is W. Edwards Deming?
200
Strategic measurement tool to understand business performance from an employee, customer, internal process, and financial perspective aligned to daily management metrics (S,D,Q,P,C).
What is a Bowler?
200
This key tool helps us move away from blaming the human for a mistake and keeps us focused on digging into why the mistake was even possible.
What is Root Cause Analysis?
200
A team-based, in person, visual process to ensure process discipline and drive daily improvements. Critical metrics are focused on Safety, Quality, Delivery, Cost, and People.
What is Tiered Daily Management?
200
PDSA evolved with this person's vision in 1993.
What is PDSA - Plan, Do, Study, Act
200
Any deviation from the "Happy Path" and what resources it can take to back to that path.
What is COPQ (Cost of Poor Quality)?
300
Name 2 of the 3 additional capital analysis tools when considering which projects to approve and fund?
What are NPV (Net Present Value), IRR (Internal Rate of Return), and Payback (Simple payback period)?
300
Follow a workflow in person where you ask questions of the team to identify improvement opportunities or barriers to the work and encourage real-time continuous improvement.
What is a Gemba Walk?
300
An integral part of the IDEXX quality management system describing the process for resolving quality issues.
What is 8D?
300
To achieve consistent, high dependability with our products and services, we must do this.
What is reduce the variation?
300
Teams can mature from reactive (fight the fire) to preventive (don't introduce the match & tinder) when focused on creating this.
What is a Culture of Waste Elimination?
400
True/False: Goals are specific and measurable and tied to a project with a deadline. Metrics are understandable, actionable and ongoing with no "finish line".
What is "True"
400
Name the four components typically included in standard work.
What are content, sequence, timing, and outcome?
400
A methodology for identifying the most important limiting factor that stands in the way of achieving a goal.
What is Theory of Constraints?
400
To achieve a productive change, the effort must have these elements.
What are the five factors of managing change?
400
What do we call an organizational leadership shift from top-down thinking to more of a coaching/mentoring/teaching style?
What is a Paradigm Shift?
500
3 lines can be plotted on a chart which includes upper and lower control limits along with the center line to represent what aspect of SPC?
What is common cause variation?
500
Available Production Time \ Customer Demand =??
Takt Time
500
A tool that helps drive and align clarity on problems and solutions and will ensure accountability to both process and results
What is an A3?
500
These are calculated from the actual process performance.
What are control limits?
500
Name the 3 pillars of our IDEXX Excellence System (IES).
What are Daily Management, Continuous Improvement, Strategic Initiatives?