Backstage
This important legal information (i.e., federal minimum wage posters & FMLA) is found backstage in the bathroom.
What is the HR Legal information.
Things to do to keep your zone in best shape.
What is organize drawers, clean and organize bays, upstock your zone, replenish hygiene?
The evacuation plan is posted here and states this.
What is the evacuation plan on the LP & Safety board.
Where is coopers hawk for the backstage meetup, and the food court for the stage.
It is ok to have personal items back stage such as the break area, kitchen, bathroom and back office. True or false?
What is FALSE.
It is against company policy to leave any personal items unattended. They must be on your person or securely locked in your locker.
The Returns and Exchanges policy is available here and contains this.
The Returns and Exchanges policy is available at Cashwrap in a placard. the policy states in-store and online purchases can be returned if the product is in new or gently used condition within 30 days of purchase with a receipt/gift receipt in the same form of payment as the purchase was made. for approved returns made 31 to 60 days after purchase, we offer store credit.
if Sephora.com purchase was made by PayPal, the refund may go to a gift card or the clients credit card.
The Backstage merchandise is organized in this way.
What is alphabetical and by world?
*separate areas for sephora collection, newness, BOTF, updates/overhauls, and off assortment.
all the fire extinguishers are located in these areas.
where is under the backstage sink, under the OPS board, on the column stage, and backstage door.
Personal cosmetics are kept in this container and this amount.
what is a clear bag and five scribed items?
All locations of the mobile return QRs.
Where is the mPOS stations (including Z1/Z3), Beauty Studio, and Cashwrap?
Testers and Damages collected throughout the day are placed here, and moved backstage here for processing.
Where is the Cashwrap and Backstage Cashwrap Overstock?
*testers and damages are kept in separate clear bins.
This is the standard for the emergency exit.
what is clear, and easily accessible.
A task done before taking out trash, and while trash is being organized in the hall
What is inspecting bags and breaking down cardboard boxes?
Responding to clients who activate the EAS system
Without sephora bag upon entry/exiting: advise to go to previous store to deactivate any security tags (NEVER LOOK IN ANOTHER RETAILERS BAG)
Handling an active shooter situation.
What is hiding when theyre not in our store, run and evacuate the premises if theres an accessible path when the shooter is inside the store, and fighting as a last resort/ attempt to disrupt and/or incapacitate the active shooter.
*if evacuation is not possible, lock the backstage/office door with all beauty advisors/clients inside. call 911 and remain silent with the lights turned off until the area is deemed clear and safe by law enforcement.
How to address knowing/seeing a coworker stealing (in any form).
What is contacting ICARE.
optionally: Informing member of management/ ALPM/DLPM/RLPM
NOTE: ICARE poster is available for reference on the loss prevention and safety board/bathroom cabinet.
These are the guidelines for credit card sales and cards not scanning properly.
what is not requesting a clients form of identification, cards not required to be signed, and not asking to see back of the card?
if credit card doesn't ring first time, ask to try a different form of payment.
Witnessing a theft onstage while LP is not in the store.
Checking sales prices for a customer at POS
what is checking SIM on mobile device for prices?