PTO
What is PTO an acronym for?
Personal Time Off
What is the maximum number of hours a specialist can work in a day?
16
Outlook
AL
Scheduled PPT
This benefit can only be used to cover an entire shift.
Holidays
What is the name of the form a specialist fills out when they have been awarded PTO?
Fewer Form
How many double shifts can a specialist work in a seven day period?
2
This programs alarms when there is an issue with a specialist's Avaya.
RTA (Real-Time Adherence)
SL
Unscheduled PPT
This benefit can be used to cover a whole shift or a half shift.
Vacation Increment
Which benefit can specialists use to pay protect themselves if awarded PTO?
Comp Earned
Once an employee enters into a one-way swap they cannot do what?
Swap again to work or be off.
This program alarms when there is an issue with the Omnipro status of a specialist.
New RTA (RTA Power BI)
UT
Unscheduled Time Off
This is the only benefit that can be used to Flex (unscheduled PPT).
PPT
0.7hrs is equivalent to how many minutes?
42 Minutes
Limited to one-hour increments at the beginning or end of shift not to exceed more than half of their shift. No additional swapping.
I can use this program to approve time off requests and make individual schedule adjustments.
MPS Schedule Maintenance
TD
Tardy
A specialist who has worked for Delta for 3 years has earned how many hours of vacation?
80
If a specialist who works an 8.5hr shift takes PTO 7.3hrs into their shift, how many hours are they docked?
1.2hrs or 1 hour and 12 minutes.
How many days after a specialists begins ACE may they begin swapping?
70
I can use this program to view real time metrics, historical metrics, and login/logout reports.
Amazon Connect
DK
Dock
New Years Day (can be used in December) - Christmas Day (can be used in January).