Things we probably didn't know before
BRAND STANDARDS
CUSTOMER POV
MARKETING
Just for Funsies
100

What is an anti-drip insert and how do we clean it? 

The white cap at the end of the thick syrup pump, soak in hot water

100

What are the two categories of Brand Standard defaults? 

Critical and non-critical 

100

How many boxes of coffee pods are you required to keep? 

One each of Biggby Best & French Roast (12 ct) and enough to keep the display looking full and attractive
100

What are the three levels of marketing in Biggby Coffee? 

National, Regional, and Local 

100

What does Jamie call the police? 

 ~ the po po ~ 

200
A barista must retake New Barista Training if they are gone for how many months? 

6 months 

200

What are the four company values? 

MAKE FRIENDS, HAVE FUN, B YOURSELF, SHARE GREAT COFFEE

200

What kind of stock of Biggby Cards are required and where? 

A variety of Biggby Cards (different designs) and gift card holders are required to be on display at the POP, enough to make the display full and attractive 

200

What is Broad Based Marketing? Give 3 examples. 

Marketing without a face-to-face interaction. Billboards, EDDMs, Feather Flags, sponsorship with a broad based marketing tactic (e.g. the banners)  

200

"I don't think of myself as my name" 

Finian 

300

What is an example of an unapproved smallware? 

Milk frother, strainer for boba, kitty litter scoop (I saw this on bar rescue lol) 

300

What is the Higher Purpose? 

Biggby Coffee exists to support you in building a life you love 
300

Where should tip jars not be placed? 

At the milksteam counter

300

What Selling Season is split into two parts? 

Selling Season 2 (March 1-March 31st, April 1st- May 31st) 

300

How many cupcakes total were stolen at BNS 

26 

400

What is our regional marketing team called?

The West Michigan Co-op

400

What year did Biggby Coffee become a franchise? 

1999

400

Can we hang up handwritten signs? 

No!!! It has to be in the Biggby Font :) ( cera ) 

400

What is the website called that we get photos for marketing, templates for coupons, logos, etc. ?

The Brand Portal 

400

What is the name of Emily's newest cat 

Guillermo (mr. mo) 

500

What are the standard hours of operation?

M-Sat 6AM-9PM, Sun 7AM-9PM

500
How many hours a year can a store be closed for? 

55

500

How should display shelves look? 

Fully stocked and attractive, free of dust and debris 

500

What is the maximum time frame that a coupon can be valid for? Why? 

12 months, to evaluate the effectiveness of the coupon and to protect you against ABUSE