Fraud
Wires
ID
Cash Boxes
Check Holds
100

When a member gets double charged at a store, you file this kind of claim.

Dispute 

100

The cutoff time for wires to be sent on the same business day. 

3:00pm

100

Cash transactions over this amount require 2 IDs.

3,000

100

What the following acronyms stand for: TCR, ATM, ICI 

  • ATM - Automated Teller Machine
  • TCR - Teller Cash Recycler
  • ICI - Instant Card Issuance
100

The hold placed on a personal check for $1325 for 25 year member.

1325 two day

200

When someone who is not the member spends on the members debit card without the members permission, you file this kind of claim.

Fraud claim

200

Name two of the red flags that would make a wire need leader approval 

  • Member has not initiated a wire within the past year
  • A request for an international wire
  • More than 2 wire transactions within 10 business days
  • The payee of the transaction is on the Payee Hot List
  • The transaction is made from the proceeds of large deposit(s)
    • Greater than $5000 within the last 30 days
    • The wire transfer is 50% or greater than the deposit amount
  • The transaction is for more than $20,000
200

Unaccompanied minors are required to have a photo ID for transactions at what age?

14-17

200

The maximum cash-level amount for a cash box at a workstation with an adjacent TCR.

$2,750, including the robbery funds, coin (e.g., loose, rolled), and unfit currency.

200

The hold placed on a cashiers check for $600 for a 7 day member. 

$600 one day

300

What the acronym COMB stands for. 

compromised online/mobile banking

300

The dollar amount for wires that requires team leader approval. 

50,000

300

A feature on an ID from another country would make it unusable. 

photo IDs that are in a different language 

300

The maximum cash-level amount for a cash box at a workstation that is at an open MSR desk.


$250 including coin (e.g., loose, rolled) and unfit currency. 

300

The hold placed on a personal check for $300, a navy federal check for $1500, and $800 treasury check for 25 year member.

1500 no hold, 1,100 on a one day 

400

An electronic (e.g., text, email) solicitation was received trying to gain personal information.

Phishing/Vishing/Smishing

400

The cutoff time for large wires submitted and initiated before 16 30 ET to be approved by leadership or it will be rejected. 

1830 ET (3:30 PT)

400

Three steps for double checking an ID is valid.

1 Check that the photo matches the person

2 Check the ID itself is not expired, no tampering, etc.

3 Check for UV images with fraud pen & make sure the ID format matches the ID checking guide.


400

Where rolled coin is allowed to be stored after business hours. 

  • Cash Bags (Within  Cash Level Guidelines)
  • Reserve Vault
  • Member Service Station - In a locked storage
  • Work Room - In a storage or on a counter
  • Vault Room - In a storage or on a counter
400

The hold placed on a personal check for $1200, a postal money order for $32,000, and $2000 Air Force Aid Society relief check treasury check for 25 year member.

$2000 no float, $32,000 one day, $1200 two day 

500

The procedure if a member deposits an item, with no cash exchanged and it is later determined fraudulent, but the member is no longer in the branch. 

  • If possible, process an error correction.
  • Complete the Suspicious Deposits Referrals form.
500
The full wire transfer disclosure. 

"Before proceeding you must be confident the wiring instructions and purpose are legitimate. You must also be certain that the information you provided is correct in every aspect, and that you trust the individual who provided it to you. Once NFCU Processes the wire, this transaction cannot be recalled or stopped under any circumstances. If the transaction information is fraudulent, the money cannot be returned to your account. Based on the information provided, can you confirm that you have the correct information and would like to proceed?"

500

The step by step CIP procedure for suspicious IDs. 

  1. Advise a team leader/SMSR.

  2. Advise the individual (e.g., member) his or her documentation will need to be reviewed by Security to verify the identification.

  3. Complete a Suspicious Activity Report (SAR).

  4. Make copies of the documents.

  5. Send copies of the documents to Security at the following address:

    Navy Federal Credit Union
    Attn: BSA
    5550 Heritage Oaks Drive
    Pensacola, FL 32526

500

The retention period for gift cards. 

6 months. 

500

The hold placed on a personal check for $1800, a cashiers check for $6354, a $25,614 navy federal car loan check, and a $300 payroll check for a 31 day member.

25614 no hold, 6354 one day, 2100 two day hold