Fidelity & Schwab
Journals between like titled accounts
What type of asset movement does not require a signature?
DOB, SSN, address of beneficiary
What is needed to open a 529 for our client owners?
8:00am- 4:30pm
Monday- Friday
What are Patti's & Paige's hours?
Driver's license
What is required to be on file for compliance purposes before opening accounts?
Hit the brew button on the coffee makers
What does the first person in on Monday morning need to do?
Resetting passwords
What can Ops not do for the client per regulations?
At least a month
What is the time period after submitting my529 transfer paperwork before a rollover is received?
10:00am- 4:00pm
Monday - Thursday
What are Erin's hours?
Client Relationship Summary
What is the advisor required to send out and tag in RT before opening any new account type or bringing over retirement funds?
Empty dishwasher
What does the first person in the kitchen in the morning need to do?
Name, address, DOB, SSN, email, cell, employment info
What is required to be listed in RT prior to opening an account?
Check or ACH
What are the two methods of withdrawal to the account owner of a my529?
Copy/ paste the entire Larry Sample folder structure
What is the advisor to do when the prospective client becomes a client?
Lock computer
What must you do when walking away from your desk?
Teams the Ops department and change the RT meeting
What does the advisor need to do when a meeting is cancelled?
ICP & Move Money
Where can you see money movement, stloi, and RMDs at Fidelity and Schwab?
Paper applications only
What are your options to open a UGMA/UTMA 529 or a Trust owned 529?
The blue RWM folder on Erin's desk
Where are the Welcome Letters kept for a prompt advisor signature?
Client or POA advises they are moving to a different state
When must you notify Megan immediately?
On the date when cash will be settled
On what day should a move money task be placed?
Voided check or letter on bank letterhead
What is needed from the client to initiate stloi between brokerage and bank accounts?
11 business days
What is the time period between funding a 529 via ACH to taking a withdrawal from those same funds?
Quiet
What should you be when entering the lobby while the operations team is diligently working and/or there are meetings in the OCR?
Death, divorce or mental incapacity of a client
When must you notify Megan immediately?
Stock Market holidays
New Years Day, MLK Day, Presidents' Day, Good Friday, Memorial Day, Juneteenth, July 4th, Labor Day, Thanksgiving, Christmas Day
Early closings @ 1:30pm - July 3rd, Day after Thanksgiving, and Christmas Eve- when fall on weekday